At a Glance
- Tasks: Lead a dynamic team ensuring top-notch technical services at the iconic Harry Potter Studio Tour.
- Company: Join Warner Bros. Discovery, a leader in entertainment with a passion for creativity.
- Benefits: Enjoy competitive pay, flexible shifts, and the chance to work in a magical environment.
- Other info: Flexible hours required, including weekends and holidays, in a vibrant, fast-paced setting.
- Why this job: Be part of an unforgettable experience, enhancing visitor enjoyment through technical excellence.
- Qualifications: Management experience in technical services, ideally in tourism or live events.
The predicted salary is between 40000 - 50000 £ per year.
Warner Bros. Discovery is seeking a Technical Services Manager to lead the Technical Services team at the Warner Bros. Studio Tour London – The Making Of Harry Potter. The department maintains all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, show control and associated hardware and software. The role ensures the Studio Tour operates to the highest standards while following industry best practice.
Responsibilities
- Manage, train, and develop the Technical Services team, ensuring high performance, compliance, and consistently high service standards.
- Drive technical excellence by maintaining show systems, protecting assets, and delivering planned preventative maintenance to maximise reliability and lifespan.
- Champion health & safety, compliance, and continuous improvement, proactively resolving technical issues and enhancing processes, systems, and visitor experience.
- Oversee resource planning and rota management to ensure the department is fully staffed and operationally efficient.
- Lead cross‑functional collaboration to ensure effective forward planning and delivery of all technical installations and show operations.
- Act as Duty Manager and Duty Technician (Tech Zero) to manage day‑to‑day operations and technical delivery across the Studio Tour.
- Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance.
Qualifications
- Previous management experience leading a Technical Services team within the tourism, leisure, or heritage industry, ideally within fast‑moving visitor attractions or live events.
- Technical and maintenance expertise across AV installations/exhibits including electronics, interactives and animatronics, familiarity with networked show control systems and associated hardware.
- Project management and supplier management experience with strong communication skills and key stakeholder relationship expertise.
- Proven ability to lead and manage multi‑skilled technical teams within a fast‑paced operational environment.
- Strong working knowledge of facilities management and work order systems, with effective problem‑solving and decision‑making skills.
- Excellent communication, organisation and IT skills, with the ability to prioritise workload, adapt to change and collaborate across teams.
- Qualifications and certifications including IPAF, PASMA, IOSH, NBOSH (advantageous).
Working Pattern
This role is full time (40 hours a week), working shifts. Due to the varied nature of a visitor attraction, regular weekend and evening work will be required across a seven‑day rota. Flexibility is required, including weekends, bank holidays, school holidays and late evenings, in rotation with other team members.
EEO & Accessibility
Warner Bros. Discovery is an equal opportunity employer and a member of myGwork. We consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you are a qualified candidate with a disability and require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Manager, Technical Services in Letchworth employer: Wbdwarner Bros. Discovery
Warner Bros. Discovery offers an exciting and dynamic work environment at the iconic Warner Bros. Studio Tour London – The Making Of Harry Potter, where creativity meets technical excellence. As a Technical Services Manager, you will lead a passionate team dedicated to delivering exceptional visitor experiences while benefiting from comprehensive training, career development opportunities, and a strong commitment to health and safety. Join us in a culture that values collaboration, innovation, and continuous improvement, all within a world-renowned entertainment setting.
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We think this is how you could land Manager, Technical Services in Letchworth
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We think you need these skills to ace Manager, Technical Services in Letchworth
Some tips for your application 🫡
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