Administrator in Nailsea

Our Client is looking for a motivated, detail-oriented, and customer-focused Administrator/Customer Service Advisor to become an integral part of their small but dynamic team. This is an excellent opportunity for someone who enjoys variety in their day-to-day work and takes pride in delivering exceptional service.

In this role, you will support multiple areas of the business, including inventory management, invoicing, customer service, and general office administration. As the company continues to expand, there is exciting potential for this position to evolve—offering opportunities to contribute to online sales, digital marketing, and other key growth initiatives. Once fully trained you will be working a flexible 'hybrid-model', with a minimum of two days a week in the office.

Key Responsibilities:

• Serve as a key point of contact for customers, responding promptly and professionally to inquiries via phone, email, and online chat.
• Maintain a high standard of communication and phone etiquette, ensuring every customer interaction reflects our company’s values.
• Accurately perform data entry to keep customer records, orders, and invoices up to date.
• Manage order reconciliation, ensuring accuracy and efficiency across all systems.
• Provide product and service information to customers and assist in resolving any issues or concerns in a timely, empathetic manner.
• Maintain a well-organised and professional workspace, ensuring all documents, correspondence, and records are properly managed.
• Collaborate closely with colleagues in administration, logistics, and sales to enhance the overall customer experience.
• Analyse customer feedback and service trends to identify opportunities for improvement.
• (If applicable) Use your bilingual communication skills in English and Spanish to engage with a diverse customer base and strengthen client relationships.
• Support wider office functions and contribute to process improvements as the business continues to grow.

Experience & Skills:

• Previous experience in an administrative or customer service role; however, full training will be provided.
• Strong data entry and organisational skills, with exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills, with the ability to communicate clearly and confidently.
• A proactive, can-do attitude with a genuine desire to help others and deliver top-quality service.
• Competency in using Microsoft Office (Excel, Word, Outlook) and other standard business software.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company pension
• Flexitime
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Work Location: In person