At a Glance
- Tasks: Support residents with housing management and help them live independently.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in your community and build meaningful relationships.
- Qualifications: Driving license required; experience in housing management is a plus.
The predicted salary is between 25110 - 32090 £ per year.
Location: Cumbria with regional travel when required
Working Hours: 25 hours per week
Contract type: Permanent
Salary: £25,110 - £32,090 FTE (pro rata based on 25 hours)
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job; it’s a chance to build meaningful relationships and create lasting change.
The Housing Officer will be responsible for delivering a broad range of intensive housing management services, with a focus on resident move-ins and tenancy start-up, tenancy sustainment, and move-on, closure, and resettlement processes. You will work collaboratively with colleagues across Waythrough and partner services to ensure residents receive the support they need. The role also contributes to achieving key performance indicators (KPIs), including Tenant Satisfaction Measures, and securing positive outcomes in Tenant Perception Surveys. Due to the nature of the role, a driving license and access to your own is essential.
Key Duties
- Conduct resident sign-ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly.
- Ensure residents understand their occupancy terms and security of tenure based on their agreement type.
- Use current toolkits, processes, and documentation; ensure outdated materials are discarded.
- Support residents with Housing Benefit and/or Universal Credit claims at sign-up and throughout their tenancy.
- Advise on and assist with property adaptations where applicable.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3 annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Housing Officer in Woking employer: Waythrough
Waythrough is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to impactful change, we offer a supportive work culture, generous annual leave, and various well-being initiatives, making it a fulfilling place to work for those passionate about guiding individuals towards recovery. Join us in a role where your contributions truly matter, and be part of a diverse team dedicated to making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Woking
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Waythrough.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Waythrough.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Waythrough.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Waythrough. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer in Woking
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Waythrough. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Waythrough
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Waythrough. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
