At a Glance
- Tasks: Welcome and support people, manage resources, and assist with admin tasks.
- Company: Join Waythrough, a leading mental health and social support charity.
- Benefits: Gain valuable experience, training, and discounts while making a difference.
- Other info: Flexible hours, supportive team, and opportunities for personal growth.
- Why this job: Make a real impact in your community and help others live healthier lives.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The Role: As an administrator and receptionist volunteer, you will provide a welcoming, organised and efficient front-line service. This role supports day-to-day operations through reception duties, administrative support, resource management, and engagement with people accessing the service, whilst ensuring compliance with organisational policies and procedures.
Tasks may include:
- Meet and greet people accessing the service, including offering peer/listening support, making coffees etc.
- Directing people to meetings and ensuring people sign in and out.
- Check people into appointments through communication with Recovery Coordinators, either in person or Teams.
- Managing incoming and outgoing post.
- Replenish displays, leaflets and resources.
- Supporting colleagues with copying, printing, scanning, and laminating as required.
- Assisting with the administration and resources for group activities, training etc.
- Promoting the service.
- Liaising with staff and people accessing the service to gain feedback which helps inform decisions, this may involve encouraging people to complete feedback forms.
- Adhering to policies such as safeguarding, information governance, risk management and health and safety.
- Help keep waiting areas clean and tidy and the library stocked.
Volunteers will be provided with Naloxone and BBV training, enabling those who feel confident to offer further support.
The team would appreciate a minimum of 4 hours in any of the following Days/Times: Monday to Friday: 9:15am to 5.15pm.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community: Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
- Discounts from various schemes.
- Training and personal development.
- A chance to make a real difference in people’s lives.
- Free induction and role-specific training.
- Support from experienced staff and regular supervision.
- Opportunities to meet new people and develop your confidence.
- Reimbursement for travel and agreed expenses.
- Valuable experience that can support your personal or career development.
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk.
How to apply: If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.
Closing date: 2026-06-26
Volunteer Administrator/Receptionist employer: Waythrough
Waythrough is an exceptional employer dedicated to making a real difference in the community, offering volunteers the chance to engage in meaningful work that supports individuals facing mental health and social challenges. With a strong focus on personal development, inclusive training opportunities, and a supportive work culture, volunteers can expect to grow their skills while contributing to a vital cause. Located in a collaborative environment, Waythrough values every contribution and provides a welcoming atmosphere for all backgrounds, ensuring that everyone feels empowered to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Administrator/Receptionist
✨Tip Number 1
Get to know the organisation! Research Waythrough and understand their mission and values. This will help you connect with the team during your interview and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Volunteer Administrator/Receptionist, you'll be interacting with various individuals. Role-play common scenarios with friends or family to boost your confidence in greeting and assisting others.
✨Tip Number 3
Be proactive! If you have ideas on how to improve the service or engage with people better, don’t hesitate to share them during your interview. It shows initiative and a willingness to contribute positively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about the role and the amazing work we do at Waythrough.
We think you need these skills to ace Volunteer Administrator/Receptionist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for helping others and any relevant experiences that make you a great fit for the role.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills and experiences align with what we're looking for. Use specific examples from your past that demonstrate your ability to meet the requirements of the Volunteer Administrator/Receptionist role.
Keep It Clear and Concise:We appreciate a well-structured application! Keep your writing clear and to the point. Avoid jargon and long-winded sentences; instead, focus on delivering your message in a straightforward manner that’s easy for us to understand.
Apply Through Our Website:Don’t forget to apply through our website! This ensures your application goes directly to us and helps streamline the process. Plus, it gives you a chance to explore more about Waythrough and what we stand for.
How to prepare for a job interview at Waythrough
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Volunteer Administrator/Receptionist. Familiarise yourself with tasks like managing incoming post and supporting colleagues with administrative duties. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your People Skills
Since this role involves engaging with people accessing the service, be prepared to discuss your experience in providing support and building relationships. Think of examples where you've made someone feel welcome or helped them through a tough time. This will highlight your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the organisation's values, team dynamics, and how they measure success in this role. This shows your genuine interest and helps you assess if Waythrough is the right fit for you.
✨Emphasise Your Commitment to Compliance
Understanding policies like safeguarding and health and safety is crucial for this position. Be ready to discuss how you would adhere to these guidelines in your daily tasks. This will reassure the interviewers that you take these responsibilities seriously.
