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- Tasks: Support vulnerable individuals to maintain their tenancy and achieve independent living.
- Company: Join Waythrough, a leading mental health and social support charity in the UK.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Why this job: Make a real difference in your community every day while growing your career.
- Qualifications: CIH or equivalent Housing Qualification and a valid driving licence.
- Other info: Be part of a dynamic team supporting 125,000 people annually.
Make a real difference in your community. Are you passionate about helping others live safer, healthier and more independent lives? Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
About the Role: To provide comprehensive housing related support to persons with a variety of vulnerabilities and complex needs to enable them to maintain their tenancy and to achieve their aspirations for independent living, alongside pragmatic and intensive housing management functions.
What You’ll Do:
- Work in partnership with the Housing team and Local Authority and attend relevant meetings to ensure we are providing housing and support to the cohort most in need.
- Collaboratively work with other Waythrough services to ensure the provision of tailored and wrap around support is provided.
- Identify tenants individual support needs, through consultation and agreement with them (where appropriate with external services), devise and implement suitable support plans to ensure that identified support needs are met.
To Succeed in This Role, You’ll Need:
- CIH or equivalent Housing Qualification
- Good general education with ability to progress onto professional qualification in Housing.
- Ability to write clear reports and make recommendations.
- Must have a valid driving licence and own vehicle.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and it’s all made possible by our 3,500 brilliant staff and volunteers.
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3 annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities especially those with lived experience of the issues we support.
How to Apply: If you’re viewing this advert on an external platform such as Indeed, please click Apply via Company Website to view the full job description and submit your application.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
Tenancy Sustainment Officer employer: Waythrough
Contact Detail:
Waythrough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors, especially those connected to Waythrough. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Waythrough's values and services. Show us how your passion for helping others aligns with our mission to make a real difference in the community.
✨Tip Number 3
Practice your responses to common interview questions, especially around tenancy sustainment and support needs. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves and shows us you’re serious about joining our team.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Sustainment Officer. We want to see how you can make a real difference in the community!
Showcase Your Qualifications: Don’t forget to mention your CIH or equivalent Housing Qualification! If you’re working towards a professional qualification, let us know – it shows your commitment to the field.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured reports and recommendations, so show us you can communicate effectively!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Sustainment Officer. Familiarise yourself with the key responsibilities and how they relate to supporting vulnerable individuals. This will help you answer questions confidently and show your passion for making a difference.
✨Showcase Your Experience
Prepare examples from your past work or volunteer experiences that demonstrate your ability to support individuals with complex needs. Think about specific situations where you’ve helped someone maintain their independence or overcome challenges, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about Waythrough’s approach to tenancy sustainment and how they collaborate with local authorities. This shows your genuine interest in the organisation and the role, plus it gives you a chance to assess if it’s the right fit for you.
✨Be Yourself
Authenticity goes a long way in interviews. Don’t be afraid to share your personal motivations for wanting to work in this field. Whether it’s a personal connection to mental health or a desire to help others, being open can create a strong rapport with your interviewers.
