At a Glance
- Tasks: Lead a passionate team to support individuals overcoming gambling-related harm.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in gambling support or related fields and strong leadership abilities.
The predicted salary is between 31030 - 38150 £ per year.
Location: West Midlands
Working Hours: 37 hours (full-time)
Contract Type: Permanent
Salary: £31,030 - £38,150
Make a real difference in your community. Are you passionate about helping people overcome gambling-related harm and leading a team that changes lives? We support people and communities to overcome the harm caused by alcohol, drugs and gambling. We're looking for an experienced and motivated Team Leader to join our Gambling Prevention Team and help deliver high-quality, person-centred support across the West Midlands.
About the Role
As Team Leader, you will support the Service Manager in the day-to-day delivery of the Gambling Prevention Service, providing leadership and guidance to a team of Gambling Practitioners. You'll ensure services are delivered safely, effectively and in line with contractual requirements, while promoting a culture of continuous improvement and person-centred practice. Working closely with local partners and stakeholders, you'll help develop services that are responsive to community needs and support positive outcomes for people affected by gambling-related harm.
What You’ll Do
- Lead, motivate and support a team of Gambling Practitioners through effective supervision, coaching and performance management.
- Monitor service quality and performance, ensuring contractual targets, KPIs and accurate records are consistently achieved.
- Support the Service Manager with the day-to-day operational delivery and ongoing development of the Gambling Prevention Service and deputise in their absence.
- Build and maintain effective partnerships with local agencies, commissioners and community organisations to improve access to support.
- Promote best practice, safeguarding and person-centred approaches, ensuring individuals receive high-quality support that meets their needs.
To Succeed in This Role, You’ll Need:
- Experience working within gambling support, substance misuse, mental health or a related health and social care setting.
- Experience supervising or leading a team, with the ability to motivate and develop others.
- A sound understanding of gambling-related harm, safeguarding and recovery-focused practice.
- Strong communication, organisational and IT skills, including experience using Microsoft Office and case management systems.
- A flexible approach and willingness to travel across the service area to meet service and client needs.
We're looking for someone who is compassionate, organised and passionate about supporting people affected by gambling-related harm.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
What We Offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-08-12
Team Leader (West Midlands) employer: Waythrough
Waythrough is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to impactful change, we offer a supportive work culture, generous annual leave, and various well-being initiatives, making it a fulfilling place to work for those passionate about guiding individuals towards recovery. Join us in a role where your contributions truly matter, and be part of a diverse team dedicated to making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader (West Midlands)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Waythrough.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Waythrough!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Waythrough, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Waythrough or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Team Leader (West Midlands)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Waythrough:Before hitting send, make sure to tailor your application specifically to Waythrough! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Waythrough
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
