At a Glance
- Tasks: Deliver engaging systems training and support staff in using digital tools effectively.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Flexible working with travel opportunities and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while building your skills in a supportive environment.
- Qualifications: Experience in systems training and strong communication skills are essential.
The predicted salary is between 29880 - 38180 € per year.
Location: Home Based with travel when required to our UK wide Services and Head Office.
Working Hours: 37 Hours
Contract Type: Permanent
Salary: £29,880 - £38,180
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
We are looking for a passionate and engaging Systems Trainer to support our workforce in confidently using key digital systems. This is a vital role in ensuring successful onboarding, system adoption, and ongoing effective use of the platforms that underpin our workforce, operational, and learning processes. You’ll design and deliver training that is accessible, practical, and tailored to a wide range of users.
Key Responsibilities:
- Deliver high-quality, engaging systems training across the organisation
- Support system rollouts and updates through effective training and user support
- Adapt training to suit different roles and audiences using face-to-face, virtual, and digital formats
- Plan and maintain training schedules aligned to onboarding, compliance, and change initiatives
Performance & Impact:
- Track attendance, completion rates, and learner feedback
- Support evaluation of training effectiveness, including confidence and system usage
- Maintain accurate training records to support compliance reporting
- Provide insights to improve user experience and reduce system-related queries
Development & Engagement:
- Create clear, user-friendly resources including guides, walkthroughs, and video tutorials
- Promote self-service learning and digital resources
- Act as a champion for systems learning, building confidence across the organisation
- Collaborate with People, IT, Data, and Learning teams to ensure training meets user and organisational needs
About You:
You will bring experience in delivering systems training and a passion for helping others build confidence with digital tools. You'll be:
- Strong facilitation skills across in-person and virtual environments
- Confident user of HR, learning and business systems.
- Excellent communication and problem-solving skills
- Ability to simplify complex processes into clear, practical guidance
- Experience supporting system rollouts or digital change
- Experience creating engaging training content
- Familiarity with case management systems (e.g. SystmOne, CarePath, Theseus, Halo)
What We Offer:
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility:
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-05-29
Systems Trainer employer: Waythrough
Waythrough is an exceptional employer dedicated to making a meaningful impact in the community through mental health and social support services. With a strong focus on employee well-being, we offer a comprehensive benefits package, including generous annual leave, professional development opportunities, and a supportive work culture that values diversity and inclusion. Join us as a Systems Trainer and be part of a passionate team committed to empowering individuals while enjoying the flexibility of home-based work with travel across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Trainer
✨Tip Number 1
Get to know the company inside out! Research Waythrough's mission and values, and think about how your skills as a Systems Trainer can help them achieve their goals. This will not only boost your confidence but also show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to systems training. Think about how you can demonstrate your facilitation skills and experience with digital tools. Role-playing with a friend can really help you nail it!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Systems Trainer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in systems training. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let us know why you’re excited about this role! Share your enthusiasm for helping others and how you can make a difference in our community. A genuine passion can really set you apart from other candidates.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Systems Trainer position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and our mission!
How to prepare for a job interview at Waythrough
✨Know Your Systems
Before the interview, make sure you’re familiar with the key digital systems mentioned in the job description, like SystmOne or CarePath. Brush up on how these systems work and think about how you would explain them to someone else.
✨Showcase Your Training Skills
Prepare to discuss your experience in delivering systems training. Think of specific examples where you’ve successfully engaged users and adapted your training style to different audiences. This will demonstrate your strong facilitation skills.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific training challenges or system rollouts. Prepare some scenarios where you had to simplify complex processes or improve user experience, as this aligns with the role’s responsibilities.
✨Highlight Your Passion for Helping Others
Waythrough is all about making a difference in people’s lives. Be ready to share why you’re passionate about supporting others, especially in the context of mental health and social support. This will show you’re a great fit for their mission.
