At a Glance
- Tasks: Support individuals facing challenges in mental health, housing, and domestic abuse.
- Company: Join Waythrough, a leading mental health and social support charity.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Flexible working across multiple sites with excellent career growth potential.
- Why this job: Make a real difference in your community and build meaningful relationships.
- Qualifications: NVQ Level 3 in Health & Social Care or willingness to work towards it.
The predicted salary is between 25110 - 32090 € per year.
Location: Barnsley Thrive, (Working across 3 Barnsley Thrive sites, all within close proximity)
Working Hours: Full Time – Monday to Friday, 9:00am – 5:00pm. This role also includes one late shift per week (12:30pm – 8:30pm) and one weekend in four working Saturday and Sunday, 9:00am – 5:00pm, with two days off during that week.
Contract Type: Permanent / Full Time
Salary: £25,110 - £32,090 per annum. The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community: Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
Key Responsibilities:
- Manage a caseload of service users, completing high-quality needs and risk assessments.
- Develop and review comprehensive support and risk management plans to support individuals towards independent living and sustained outcomes.
- Provide practical housing-related support and enhanced housing management to service users within the community.
- Deliver recovery-focused group sessions and training, including tenancy readiness, housing options, and bespoke recovery programmes.
- Support vulnerable individuals in line with Adult and Child Safeguarding procedures and best practice.
- Maintain accurate, timely, and compliant case records using internal databases and case management systems.
- Work collaboratively with internal teams, referral agencies, statutory services, and external stakeholders to ensure coordinated support provision.
- Attend and contribute to multi-agency meetings, providing updates and advocating for service users where appropriate.
- Undertake outreach sessions to promote the service, encourage referrals, and provide signposting support.
- Work flexibly across all 3 Barnsley Thrive sites to meet operational and service user needs.
Essential Skills & Competencies:
- Excellent communication and interpersonal skills, with the ability to engage effectively with service users, colleagues, and partner agencies.
- Passionate about supporting vulnerable individuals and promoting independence, recovery, and inclusion.
- Strong organisational and time management skills, with the ability to manage a varied caseload effectively.
- Ability to maintain accurate records and use electronic case management systems confidently.
- Able to work independently and collaboratively within a team environment.
- Resilient, adaptable, and confident working within a challenging but rewarding environment.
- Committed to equality, diversity, inclusion, and safeguarding best practice.
Requirements:
- NVQ Level 3 in Health & Social Care (or equivalent) or willingness to work towards this qualification in post.
- Knowledge of welfare benefits systems and relevant legislation.
- Knowledge of housing options and housing-related legislation.
- Knowledge of safeguarding practice and relevant legislation.
- Experience of supporting vulnerable individuals, including support planning and risk management.
- Experience of multi-agency working with a range of external partners.
- Experience managing a caseload and supporting individuals towards greater independence.
- Ability to drive and access to a vehicle for work purposes.
- Knowledge of the Criminal Justice System, including MAPPA offenders and associated processes, is desirable.
What We Offer:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays).
- Pension scheme with 4.5% employer contribution, matched up to 6.5%.
- Life assurance (3× annual salary).
- Enhanced sick pay and family-friendly pay.
- Birthday leave and the option to buy up to 5 extra days’ annual leave.
- Professional fee reimbursement for relevant qualifications.
- 24/7 online GP access and Employee Assistance Programme.
- Recognition and long service awards via our Way to Go and Aspirations portals.
- £500 Recommend a Friend bonus.
- Cycle to Work scheme and Credit Union membership.
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good.
- Free will writing service and wellbeing initiatives throughout the year.
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-06-03
Support Coordinator employer: Waythrough
Waythrough is an exceptional employer dedicated to making a meaningful impact in the community through mental health and social support services. With a strong focus on employee well-being, we offer a comprehensive benefits package, including generous annual leave, professional development opportunities, and a supportive work culture that values diversity and inclusion. Join us in Barnsley, where you can thrive in a collaborative environment while helping individuals lead healthier, more independent lives.
StudySmarter Expert Advice🤫
We think this is how you could land Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or family to build your confidence and get feedback on your answers.
✨Tip Number 3
Show your passion during interviews! Talk about why you want to work as a Support Coordinator and how your values align with Waythrough's mission. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate your enthusiasm for the position.
We think you need these skills to ace Support Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Coordinator role. We want to see how you can make a real difference in our community!
Show Your Passion:Let your enthusiasm for supporting vulnerable individuals shine through in your written application. We’re looking for someone who’s genuinely passionate about helping others live healthier, more independent lives.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Support Coordinator. Familiarise yourself with concepts like needs assessments, risk management plans, and the importance of safeguarding. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion
Waythrough is all about making a difference in people's lives. Be prepared to share your personal experiences or motivations for wanting to support vulnerable individuals. Highlight any relevant volunteer work or experiences that demonstrate your commitment to helping others.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing a challenging caseload or working with multi-agency teams. Think of examples from your past experiences where you've successfully navigated similar challenges, and be ready to discuss them in detail.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not only interested in the position but also in how you can grow within the organisation.
