Assessment and Engagement Coordinator in Sunderland

Assessment and Engagement Coordinator - Newcastle Treatment and Recovery Service Location:
Plummer Court, Newcastle, NE1 6UR, with outreach required throughout Newcastle. Working Hours:
37 hours per week, Monday – Friday, 09:00-17:00 (with one 30 min early finish during week) Contract Type:
Permanent Salary:
£25,877.80 - £34,240.03 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it's a chance to build meaningful relationships and create lasting change. About Newcastle Treatment and Recovery Newcastle Treatment and Recovery supports people across Newcastle experiencing difficulties with drugs and alcohol, helping them get well and stay well. Following a restructure, we're expanding our team and looking for passionate people to join us. About the Rol e As an Assessment and Engagement Coordinator, you'll be one of the first points of contact for people looking to access support with drug and alcohol difficulties. Working as part of a multidisciplinary team, you'll respond to referrals and enquiries, carry out initial assessments and help individuals access the right support for their needs. You'll also support people throughout their recovery journey, working closely with colleagues and partner agencies to encourage engagement and positive outcomes. This is a new role, giving you the opportunity to help shape and develop the position as part of a supportive team. About You We're looking for someone who is approachable, organised and confident communicating with people from different backgrounds. You'll have a friendly and professional telephone manner, strong
relationship-building
skills and the ability to respond to enquiries with sensitivity and understanding. You'll be a good team player, adaptable and able to manage competing priorities in a busy, fast-paced environment. Previous substance misuse experience would be beneficial, but we're also interested in transferable skills and a willingness to learn.
What You'll Need NVQ Level 3 in Health and Social Care (or equivalent), or willingness to work towards this. Good communication and interpersonal skills, including a confident telephone manner. The ability to build rapport quickly with individuals and colleagues. Good organisational and time management skills. An understanding of substance use and the challenges individuals may experience. The ability to work collaboratively as part of a multidisciplinary team. Good IT skills, including Microsoft Office. Experience in substance misuse services would be beneficial but is not essential. To view the full job description and person specification,
CLICK HERE.
Come and Meet Us! Join us at our recruitment open evening on
Monday 23 November, 5pm–7pm at Plummer Court, Newcastle.
Come along for an informal chat, find out more about our vacancies or get help with your application. Everyone is welcome! What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days' annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our
Way to Go
and
Aspirations
portals
£500
Recommend a Friend
bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please contact our recruitment team
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