At a Glance
- Tasks: Support individuals facing challenges by managing calls and directing them to the right services.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days of annual leave, pension contributions, and professional development opportunities.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: GCSE Maths and English, strong communication skills, and experience with vulnerable individuals.
The predicted salary is between 25877 - 30868 £ per year.
Location: 56–60 Castle Road, Scarborough, YO11 1XE
Working Hours: 37 hours
Contract Type: 12-Month Maternity Cover Contract
Salary: £25,877.80 – £30,868 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role:
We are looking for a compassionate and organised SPOC (Single Point of Contact) Advisor to join our team on a 12-month maternity cover contract. As the first point of contact for many people accessing the service, you will play a vital role in ensuring individuals, family members, carers and professionals receive a supportive, efficient and professional response. You will help people access the right support at the right time while contributing to a high-quality recovery-focused service. This is an exciting opportunity for someone with strong communication skills, experience working with vulnerable people and a passion for making a difference within the community.
What You’ll Be Doing:
- Managing incoming calls and enquiries in a calm, professional and supportive manner
- Providing information, screening enquiries and directing individuals to the most appropriate part of the service
- Booking appointments and managing electronic diaries
- Completing assessments where required, including face-to-face interactions with service users
- Accurately recording information using electronic case management systems including SystmOne
- Supporting safeguarding, confidentiality and risk management processes
- Working collaboratively with colleagues and partner agencies to ensure effective service delivery
- Maintaining accurate records and ensuring information is shared appropriately within required timescales
- Participating in team meetings, supervision, training and ongoing professional development
- Working within established referral pathways, policies and procedures
What We’re Looking For:
Essential:
- GCSE Maths and English (or equivalent)
- Excellent communication and telephone skills
- Experience supporting disadvantaged or vulnerable individuals
- Ability to manage sensitive or high-risk calls, including people in crisis
- Understanding of safeguarding for children and vulnerable adults
- Ability to maintain accurate records and use management information systems
- Understanding of substance misuse and the challenges people may face
- A non-judgemental, empathetic and professional approach
- Proficiency in Microsoft Office and Outlook
Desirable:
- NVQ Level 3 in Health & Social Care (or equivalent)
- Experience using SystmOne
- Knowledge of harm reduction approaches
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-06-11
SPOC Advisor employer: Waythrough
Waythrough is an exceptional employer dedicated to making a meaningful impact in the community, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package, including generous annual leave, a strong pension scheme, and opportunities for ongoing development, employees are empowered to thrive while helping others navigate their challenges. Located in Scarborough, this role as a SPOC Advisor not only provides a chance to make a real difference but also fosters a collaborative environment where every team member's contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land SPOC Advisor
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Waythrough. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to mental health and support services. We want to see your passion and how you can make a difference!
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as a SPOC Advisor, you'll be the first point of contact, so let your empathy and professionalism shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our amazing team at Waythrough.
We think you need these skills to ace SPOC Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the SPOC Advisor role. Highlight your experience with vulnerable individuals and your communication skills, as these are key for us at Waythrough.
Show Your Passion:We want to see your enthusiasm for helping others! In your application, share specific examples of how you've made a difference in your community or supported someone in need.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Waythrough
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a SPOC Advisor. Familiarise yourself with the key tasks like managing calls, providing support, and using electronic case management systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a SPOC Advisor, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with vulnerable individuals or managed sensitive situations. This will highlight your ability to handle high-risk calls and provide the support needed.
✨Demonstrate Empathy and Understanding
During the interview, convey your passion for helping others and your understanding of the challenges faced by those in crisis. Share personal anecdotes or experiences that showcase your empathetic approach, as this is essential for building trust with service users.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
