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- Tasks: Support residents with housing management and help them navigate tenancy processes.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Why this job: Make a real difference in your community and build meaningful relationships.
- Qualifications: Driving license required; experience in housing management is a plus.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 25110 - 32090 £ per year.
Location: Scarborough
Working Hours: Monday - Wednesday 18.5 hours per week
Contract type: Fixed term - 9 month (maternity cover)
Salary: £25,110 - £32,090 (Pro rata'd to 20 hours)
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community: Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job; it’s a chance to build meaningful relationships and create lasting change.
About the Role: The Housing Officer will be responsible for delivering a broad range of intensive housing management services, with a focus on resident move-ins and tenancy start-up, tenancy sustainment, and move-on, closure, and resettlement processes. They will work collaboratively with colleagues across Waythrough and partner services to ensure residents receive the support they need. The role also contributes to achieving key performance indicators (KPIs), including Tenant Satisfaction Measures, and securing positive outcomes in Tenant Perception Surveys. Due to the nature of the role, a driving license and access to your own is essential.
Key Duties:
- Conduct resident sign-ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly.
- Ensure residents understand their occupancy terms and security of tenure based on their agreement type.
- Use current toolkits, processes, and documentation; ensure outdated materials are discarded.
- Support residents with Housing Benefit and/or Universal Credit claims at sign-up and throughout their tenancy.
- Advise on and assist with property adaptations where applicable.
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3 annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Locations
Housing Officer in Scarborough, Yorkshire employer: Waythrough
Contact Detail:
Waythrough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Scarborough, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Waythrough and understanding their mission. Be ready to discuss how your skills align with their goals, especially around supporting residents and improving tenant satisfaction.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to housing management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at Waythrough.
We think you need these skills to ace Housing Officer in Scarborough, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can make a real difference in our community!
Show Your Passion: Let your enthusiasm for helping others shine through in your written application. We’re looking for candidates who are genuinely passionate about supporting people facing challenges, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and motivations for applying.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Officer inside out. Familiarise yourself with the key duties mentioned in the job description, like resident sign-ups and supporting claims for Housing Benefit or Universal Credit. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Passion
Waythrough is all about making a difference in the community, so be ready to share why you're passionate about helping others. Think of specific examples from your past experiences where you've made a positive impact, especially in housing or social support. This will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the organisation. Ask about their approach to tenant satisfaction or how they measure success in the Housing Officer role. This shows that you're engaged and serious about the opportunity.
✨Dress the Part
While the role may not require formal attire every day, it's important to make a good first impression. Dress smartly for the interview to convey professionalism and respect for the opportunity. It sets a positive tone right from the start!