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- Tasks: Coordinate repairs and maintenance services to ensure safe, compliant properties.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Flexible, proactive environment with excellent career growth and support for all applicants.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Proficiency in Microsoft Office and strong customer service skills required.
The predicted salary is between 25877 - 25877 £ per year.
Location: Hybrid 2 days per week in Bowburn, Durham Office
Working Hours: 37
Contract Type: Fixed Term until June 2027
Salary: £25,877.80
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
The main purpose of the Repairs, Maintenance & Compliance Operative role is to oversee and coordinate the delivery of both responsive and planned preventative maintenance services. This includes ensuring that all properties are well maintained, safe, and fully compliant with relevant legislation, satisfaction measures, and regulatory requirements.
The role involves working collaboratively with other Waythrough local services and managers to ensure a responsive approach to maintenance issues and to minimise health and safety risks as swiftly as possible.
Key Responsibilities
- Act as the first point of contact for the Repairs & Maintenance Service Log and process maintenance requests, including reactive and planned works, ensuring timely and appropriate responses.
- Triage repair requests, categorising and prioritising them in line with internal policies and potential risks.
- Liaise with staff to understand issues and coordinate appropriate responses, involving external services where necessary.
- Ensure periodic compliance checks (e.g., Gas Safety, Electrical Inspections, Fire Alarms, Emergency Lighting) are scheduled and completed by approved contractors.
- Provide administrative support to the housing and property teams as required.
- Raise purchase orders and ensure contractors are set up correctly in internal systems.
- Support the onboarding of new contractors, including collecting required documentation and maintaining up-to-date records.
Performance
- Maintain accurate records in internal systems, ensuring all tasks are tracked, updated, and closed appropriately.
- Monitor and report on service performance against KPIs and compliance requirements.
- Conduct customer satisfaction surveys and record feedback to support service improvement.
Development & Engagement
- Continually source new external contractors in new and existing areas ensuring quality of work and value for money are being achieved.
- Communicate clearly with residents, staff, and contractors regarding access arrangements, timescales, and service expectations.
- Work collaboratively with housing and operational teams to ensure smooth access for contractors and timely completion of works.
- Share information and coordinate with the Premises and Facilities team to ensure consistent service delivery.
About You
You thrive in a fast-paced, busy environment and enjoy building and maintaining strong working relationships. If you are proactive, organised, and people-focused, this could be an excellent opportunity for you.
You will bring:
- Strong proficiency in Microsoft Office applications
- The ability to build and maintain effective relationships with a wide range of colleagues and stakeholders
- A flexible, proactive approach with the ability to work under pressure, meet tight deadlines, and prioritise workload effectively
- A proven track record of delivering excellent customer service
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-05-27
Repairs, Maintenance and Compliance Operative employer: Waythrough
Contact Detail:
Waythrough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs, Maintenance and Compliance Operative
✨Tip Number 1
Get to know the company! Research Waythrough and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to repairs and maintenance. Think about scenarios where you've successfully handled similar tasks, as this will demonstrate your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Repairs, Maintenance and Compliance Operative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Repairs, Maintenance and Compliance Operative role. We want to see how you can make a real difference in our community!
Showcase Your Customer Service Skills: Since this role involves liaising with residents and contractors, it’s essential to demonstrate your excellent customer service skills. Share examples of how you've successfully managed relationships in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Repairs, Maintenance and Compliance Operative role. Familiarise yourself with relevant legislation and compliance requirements, as well as the types of maintenance services you’ll be overseeing. This will show that you're not just interested in the job, but that you’re prepared to take it on.
✨Showcase Your People Skills
Since this role involves liaising with staff, contractors, and residents, be ready to discuss your experience in building relationships. Think of examples where you've successfully communicated or resolved issues with different stakeholders. This will highlight your people-focused approach, which is crucial for the position.
✨Demonstrate Your Organisational Skills
The ability to prioritise and manage multiple tasks is key in a fast-paced environment. Prepare to share specific instances where you’ve effectively triaged requests or managed workloads under pressure. This will illustrate your proactive nature and organisational prowess.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might be involved in, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.