At a Glance
- Tasks: Coordinate maintenance services and ensure properties are safe and compliant.
- Company: Join Waythrough, a leading mental health and social support charity.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Flexible, proactive environment with great career growth potential.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Strong Microsoft Office skills and excellent customer service experience required.
The predicted salary is between 25877 - 34240 £ per year.
Location: Hybrid 2 days per week in Bowburn, Durham Office
Working Hours: 37
Contract Type: Fixed Term until June 2027
Salary: £25,877.80 - £34,240.03
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
The main purpose of the Repairs, Maintenance & Compliance Administrator role is to provide effective coordination and administrative support for the delivery of responsive and planned preventative maintenance services. This includes ensuring that all properties are well maintained, safe, and fully compliant with relevant legislation, satisfaction measures, and regulatory requirements. The role involves working closely with other Waythrough local services and managers to operate as a central point of contact for maintenance queries, ensuring issues are logged, tracked, and resolved efficiently. You will support a timely and organised response to maintenance needs, helping to minimise risks and maintain high standards of health and safety across services.
Key Responsibilities
- Act as the first point of contact for the Repairs & Maintenance Service
- Log and process maintenance requests, including reactive and planned works, ensuring timely and appropriate responses.
- Triage repair requests, categorising and prioritising them in line with internal policies and potential risks.
- Liaise with staff to understand issues and coordinate appropriate responses, involving external services where necessary.
- Ensure periodic compliance checks (e.g., Gas Safety, Electrical Inspections, Fire Alarms, Emergency Lighting) are scheduled and completed by approved contractors.
- Provide administrative support to the housing and property teams as required.
- Raise purchase orders and ensure contractors are set up correctly in internal systems.
- Support the onboarding of new contractors, including collecting required documentation and maintaining up-to-date records.
Performance
- Maintain accurate records in internal systems, ensuring all tasks are tracked, updated, and closed appropriately.
- Monitor and report on service performance against KPIs and compliance requirements.
- Conduct customer satisfaction surveys and record feedback to support service improvement.
Development & Engagement
- Continually source new external contractors in new and existing areas ensuring quality of work and value for money are being achieved.
- Communicate clearly with residents, staff, and contractors regarding access arrangements, timescales, and service expectations.
- Work collaboratively with housing and operational teams to ensure smooth access for contractors and timely completion of works.
- Share information and coordinate with the Premises and Facilities team to ensure consistent service delivery.
About You
You thrive in a fast-paced, busy environment and enjoy building and maintaining strong working relationships. If you are proactive, organised, and people-focused, this could be an excellent opportunity for you.
You will bring:
- Strong proficiency in Microsoft Office applications
- The ability to build and maintain effective relationships with a wide range of colleagues and stakeholders
- A flexible, proactive approach with the ability to work under pressure, meet tight deadlines, and prioritise workload effectively
- A proven track record of delivering excellent customer service
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-06-14
Repairs, Maintenance and Compliance Administrator employer: Waythrough
Waythrough is an exceptional employer that prioritises meaningful work and employee well-being, offering a comprehensive benefits package including generous annual leave, a robust pension scheme, and professional development opportunities. Located in Bowburn, Durham, our hybrid working model fosters a supportive and collaborative work culture, allowing you to make a real difference in the community while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs, Maintenance and Compliance Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Repairs, Maintenance and Compliance Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Waythrough and its mission. Understand their values and how you can contribute to making a difference in the community. Tailor your responses to show how your skills align with their goals.
✨Tip Number 3
Practice common interview questions related to maintenance and compliance. Think about scenarios where you've successfully managed repairs or compliance issues in the past. This will help you articulate your experience confidently during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Waythrough team and making a real impact.
We think you need these skills to ace Repairs, Maintenance and Compliance Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Repairs, Maintenance and Compliance Administrator role. Highlight your relevant experience and skills that match the job description – it shows us you’re genuinely interested!
Showcase Your People Skills:Since this role involves liaising with various stakeholders, don’t forget to mention your ability to build strong relationships. Share examples of how you've effectively communicated or resolved issues in past roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us see your potential quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Repairs, Maintenance and Compliance Administrator role. Familiarise yourself with relevant legislation and compliance requirements, as well as the types of maintenance services you'll be coordinating. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your People Skills
Since this role involves liaising with various stakeholders, be prepared to discuss your experience in building relationships. Think of examples where you've successfully communicated with colleagues, contractors, or clients to resolve issues. Highlighting your customer service skills will demonstrate that you can handle the demands of the job.
✨Be Organised and Proactive
The ability to prioritise tasks and manage time effectively is crucial for this role. During the interview, share specific instances where you've successfully managed multiple responsibilities or tight deadlines. This will illustrate your proactive approach and organisational skills, which are essential for maintaining high standards of service delivery.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face in maintenance coordination, or how success is measured in this role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
