At a Glance
- Tasks: Lead quality assurance and compliance across services, ensuring high standards and continuous improvement.
- Company: Waythrough, a leading mental health and social support charity in England.
- Benefits: Generous annual leave, pension scheme, life assurance, and professional development opportunities.
- Other info: Join a diverse team committed to inclusion and making a positive impact.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in quality, compliance, or regulatory oversight in health or social care.
The predicted salary is between 45760 - 55780 £ per year.
Location: Home-based within the Midlands or South, with regular travel required across services in this region.
Working Hours: 18.5 Hours per week
Contract Type: Permanent
Salary: £45,760 - £55,780
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
We’re looking for an experienced and motivated Regional Quality and Compliance Lead to join us. In this key role, you will provide independent assurance across a defined region in the Midlands and South, ensuring services meet required standards and continuously improve.
You’ll work closely with operational leaders while maintaining impartiality, leading inspection activity, overseeing complaints and incidents, and supporting teams to be fully prepared for regulatory scrutiny. This is a high-impact role where your expertise will directly influence service quality, governance, and organisational learning.
Key Responsibilities
- Quality Assurance & Inspection
- Lead and deliver an annual programme of internal inspections across services
- Review and sign off evidence-based reports identifying strengths, risks, and improvements
- Oversee and monitor service improvement plans
- Compliance & Governance
- Provide expert guidance on regulatory frameworks (e.g. CQC, Ofsted)
- Ensure services are inspection-ready and compliant with standards
- Escalate risks and provide assurance to senior leadership
- Complaints & Incident Oversight
- Oversee the quality and compliance of complaint and incident handling
- Analyse trends, identify themes, and ensure learning is embedded
- Support governance reporting and continuous improvement
- Performance & Reporting
- Produce and present quarterly assurance reports covering: Inspection outcomes, Improvement progress, Complaints and incidents and Regulatory risks and emerging changes
- Work collaboratively with other assurance functions (e.g. Health & Safety, Information Governance)
- Leadership & Engagement
- Lead and develop a team of Quality and Compliance Specialists
- Deliver training, workshops, and guidance to operational teams
- Build strong working relationships while maintaining independence
About You
- Skilled in inspection, audit, report writing, and evidence-based assurance
- Competent in using IT systems for data recording, reporting, and document management.
- Experience in quality, compliance, or regulatory oversight (health, social care, housing, or charity sector)
- Proven track record in supporting service improvement planning or delivery
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-06-21
Regional Quality and Compliance Lead employer: Waythrough
Waythrough is an exceptional employer dedicated to making a meaningful impact in the community, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package, including generous annual leave, pension contributions, and opportunities for training and development, employees are empowered to thrive in their roles while contributing to vital mental health and social support services across the Midlands and South. Join us to be part of a passionate team where your expertise will directly influence service quality and governance, all while enjoying the flexibility of a home-based role with regular travel.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Quality and Compliance Lead
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Regional Quality and Compliance Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Quality and Compliance Lead role. Highlight your relevant experience in quality assurance and compliance, and show us how your skills align with our mission at Waythrough.
Showcase Your Impact:When writing about your past roles, focus on the impact you've made. Use specific examples of how you've improved service quality or compliance in previous positions. We love to see measurable outcomes!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to understand. We appreciate straightforward communication, especially when it comes to important topics like quality and compliance.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us without any hiccups. Plus, it’s super easy to navigate!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Make sure you’re well-versed in the regulatory frameworks relevant to the role, like CQC and Ofsted. Brush up on your knowledge of quality assurance and compliance standards, as this will show that you’re serious about the position and understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve successfully led inspections or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Engage with the Team
Demonstrate your ability to build strong working relationships by discussing how you’ve collaborated with operational leaders in the past. Highlight any training or workshops you’ve delivered, as this shows your leadership skills and commitment to team development.
✨Ask Insightful Questions
Prepare thoughtful questions about Waythrough’s approach to quality and compliance. This not only shows your interest in the organisation but also gives you a chance to assess if their values align with yours. Think about asking how they measure success in this role or what challenges they currently face.
