At a Glance
- Tasks: Support the day-to-day running of multiple services and manage administrative tasks.
- Company: Waythrough, a leading mental health and social support charity in England.
- Benefits: Generous annual leave, pension scheme, life assurance, and professional development opportunities.
- Other info: Join a diverse team committed to inclusion and accessibility.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Strong communication skills and experience in administration and financial records.
Location: 105a Howard Street North Shields Tyne and Wear NE30 1NA
Working Hours: 37 hours per week Monday to Friday
Contract Type: Permanent
Salary: £25,877.80 - £28,930
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role:
In this role, you will work closely with the Service Managers to support the effective day-to-day running of multiple services, ensuring that robust administrative and financial systems are developed, implemented, and maintained in line with Waythrough policies and procedures. You will play a key part in strengthening internal processes, contributing to the smooth and efficient operation of up to 7 services. This will include supporting the design and continuous improvement of administrative systems, ensuring they are both compliant and fit for purpose within a busy, client-focused environment.
A significant aspect of the role will involve managing and coordinating a broad range of administrative tasks. This may include maintaining accurate records, supporting data entry and reporting requirements, overseeing documentation processes, and ensuring information is handled in line with confidentiality and data protection standards. You will also support financial administration, such as processing invoices, monitoring budgets, and maintaining financial records, ensuring accuracy and accountability at all times.
Working across 7 services, you will need to be highly organised and adaptable, able to prioritise competing demands while maintaining attention to detail. You will act as a central point of coordination, liaising with staff across teams to ensure administrative processes are understood, followed, and continuously improved.
What you'll do:
- Revise, maintain and update all filing systems.
- Answer and respond to all initial enquiries from outside agencies or prospective residents.
- Maintain holiday records and all other internal administration systems.
- Co-ordinate the taking and passing on of internal and external messages.
- Provide telephone reception.
- Maintain and update the service diary.
- Provide typing and word processing support for the staff team as necessary.
What you'll need to succeed in the role:
- Good verbal communications skills and an ability to relate to a wide range of people.
- Experience of completing financial returns / records.
- Experience of maintaining and reviewing office systems and procedures.
- Administrative skills, including experience of working within electronic monitoring and recording systems.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3 annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team.
Administrator in North Shields employer: Waythrough
Waythrough is an exceptional employer dedicated to making a real difference in the community, offering a supportive work culture that values every team member's contribution. With a comprehensive benefits package, including generous annual leave, professional development opportunities, and a commitment to inclusivity, employees can thrive both personally and professionally while working across multiple services in North Shields. Join us to be part of a passionate team that empowers individuals facing challenges around mental health and social support.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in North Shields
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or family to boost your confidence and get feedback on your answers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Just make sure to keep it professional and concise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities listed there, so keep checking back!
We think you need these skills to ace Administrator in North Shields
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience and skills that match what we're looking for, like your administrative skills and ability to manage financial records.
Show Your Passion:We want to see your enthusiasm for helping others! In your application, share why you're passionate about supporting people facing challenges, and how you can contribute to our mission at Waythrough.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand Waythrough's mission and values. Familiarise yourself with their services and how they support mental health and social issues. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Organisational Skills
As an Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or improved administrative processes in previous roles. Be ready to discuss specific systems you've implemented or maintained that align with the job description.
✨Communicate Clearly
Good verbal communication is essential for this role. Practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence and ensure you convey your ideas effectively.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the challenges faced by the services, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
