At a Glance
- Tasks: Coordinate repairs and maintenance services to keep properties safe and compliant.
- Company: Join a dynamic team focused on community and property management.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and relationship building.
- Why this job: Make a real difference in people's lives by ensuring safe living environments.
- Qualifications: Strong Microsoft Office skills and excellent customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
The main purpose of the Repairs, Maintenance & Compliance Operative role is to oversee and coordinate the delivery of both responsive and planned preventative maintenance services. This includes ensuring that all properties are well maintained, safe, and fully compliant with relevant legislation, satisfaction measures, and regulatory requirements. The role involves working collaboratively with other Waythrough local services and managers to ensure a responsive approach to maintenance issues and to minimise health and safety risks as swiftly as possible.
Key Responsibilities
- Act as the first point of contact for the Repairs & Maintenance Service.
- Log and process maintenance requests, including reactive and planned works, ensuring timely and appropriate responses.
- Triage repair requests, categorising and prioritising them in line with internal policies and potential risks.
- Liaise with staff to understand issues and coordinate appropriate responses, involving external services where necessary.
- Ensure periodic compliance checks (e.g., Gas Safety, Electrical Inspections, Fire Alarms, Emergency Lighting) are scheduled and completed by approved contractors.
- Provide administrative support to the housing and property teams as required.
- Raise purchase orders and ensure contractors are set up correctly in internal systems.
- Support the onboarding of new contractors, including collecting required documentation and maintaining up-to-date records.
Performance
- Maintain accurate records in internal systems, ensuring all tasks are tracked, updated, and closed appropriately.
- Monitor and report on service performance against KPIs and compliance requirements.
- Conduct customer satisfaction surveys and record feedback to support service improvement.
Development & Engagement
- Continually source new external contractors in new and existing areas ensuring quality of work and value for money are being achieved.
- Communicate clearly with residents, staff, and contractors regarding access arrangements, timescales, and service expectations.
- Work collaboratively with housing and operational teams to ensure smooth access for contractors and timely completion of works.
- Share information and coordinate with the Premises and Facilities team to ensure consistent service delivery.
About You
You thrive in a fast-paced, busy environment and enjoy building and maintaining strong working relationships. If you are proactive, organised, and people-focused, this could be an excellent opportunity for you.
You will bring:
- Strong proficiency in Microsoft Office applications.
- The ability to build and maintain effective relationships with a wide range of colleagues and stakeholders.
- A flexible, proactive approach with the ability to work under pressure, meet tight deadlines, and prioritise workload effectively.
- A proven track record of delivering excellent customer service.
Repairs, Maintenance and Compliance Operative in North East employer: Waythrough
At Waythrough, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that values employee growth and development. Located in Bowburn, Durham, our hybrid working model allows for flexibility while ensuring that our Repairs, Maintenance and Compliance Operatives play a vital role in maintaining safe and compliant properties. With a focus on continuous improvement and strong team dynamics, we provide our employees with the tools and opportunities to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs, Maintenance and Compliance Operative in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of maintaining safe and compliant properties.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and compliance. We want you to shine when discussing how you handle maintenance requests and ensure safety standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Repairs, Maintenance and Compliance Operative in North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in repairs, maintenance, and compliance. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Show Off Your People Skills:Since this role involves liaising with various stakeholders, it’s important to demonstrate your ability to build relationships. Share examples of how you’ve effectively communicated with colleagues or clients in past roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Make sure you understand the key responsibilities of the Repairs, Maintenance and Compliance Operative role. Brush up on relevant legislation and compliance requirements, as well as the types of maintenance services you'll be overseeing. This will show that you're not just interested in the job, but that you’re genuinely prepared for it.
✨Showcase Your People Skills
Since this role involves liaising with various stakeholders, be ready to discuss your experience in building relationships. Think of examples where you've successfully communicated with colleagues or contractors, especially in high-pressure situations. This will highlight your people-focused approach.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to keep track of maintenance requests and compliance checks. This will reassure them that you can handle the fast-paced environment they mentioned.
✨Customer Service is Key
Be ready to discuss your approach to delivering excellent customer service. Share examples of how you've handled customer feedback or resolved issues in the past. This will show that you understand the importance of satisfaction measures in the role.
