At a Glance
- Tasks: Lead a team to deliver high-quality support services for vulnerable individuals.
- Company: Join Waythrough, one of England's largest mental health charities.
- Benefits: Enjoy 27 days annual leave, pension contributions, and professional development perks.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Management qualification or relevant experience in delivering support services.
Location: 39a Robin Hood Avenue, Macclesfield, Cheshire, SK11 7RU (This is a frontline post therefore you would be required to be onsite)
Working Hours: Part-time 22.5 hours over 2.5 days each week (days to be discussed at later stage)
Contract Type: Permanent
Salary: £35,520 - £51,060 per annum (pro rata)
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role:
To manage and lead the delivery of Robin Hood Avenue service, ensuring safe, effective, and high-quality provision for individuals accessing support. The postholder will oversee and support the operational team within the service, ensuring performance targets and quality standards are consistently met.
Key duties will include:
- Lead and assist in the management of services delivered by the teams in your service.
- Ensure all service users receive appropriate and quality assessments, action plans (to support recovery, independent living or sustainable employment).
- Develop and implement a business plan for your services in conjunction with senior management.
- Identify and pursue opportunities to develop and expand Waythrough’s services in line with the Regional/Area Business Plans.
- Ensure high-quality support is provided through effective needs assessment, interventions, risk assessment and support planning and implement a structured programme of meaningful activities.
- Manage, mentor, coach and ensure the development of staff reporting to you, including volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and carrying out performance and development reviews.
- Manage the budgets attached to your services in conjunction with Waythrough’s Finance Team ensuring that financial targets are met.
- Support and ensure effective systems are in place for monitoring and recording all aspects of the service(s) directed by the contract. Analyse information and utilise analysis to continuously improve the service.
- Implement financial and administrative control systems and operate within agreed budgets.
- Ensure that services work within the required standards of the Quality Assessment Framework.
About you:
- Hold or working towards a recognised Management qualification e.g. Level 5 in Management / Leadership (or have relevant time served experience).
- Experience of managing and delivering high quality and effective support services to achieve outcomes and key performance indicators.
- Knowledge and experience of supporting vulnerable clients.
- Experience of overseeing delivery of a wide range of interventions.
- Experience of liaising with Commissioners / stakeholders and representing the employing organisation and their services positively.
- Experience of working with models of service delivery.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Service Manager in Macclesfield employer: Waythrough
Waythrough is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to impactful change, we offer a supportive work culture, generous annual leave, and various well-being initiatives, making it a fulfilling place to work for those passionate about guiding individuals towards recovery. Join us in a role where your contributions truly matter, and be part of a diverse team dedicated to making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Macclesfield
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at Waythrough. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like Waythrough directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on Waythrough’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Service Manager in Macclesfield
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Service Manager at Waythrough, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Service Manager, customise your documents to fit the vibe of Waythrough. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at Waythrough
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of Waythrough. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with Waythrough's needs. They’ll want to know that you can commit without compromising your passion for the work!
