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- Tasks: Manage a 24/7 supported housing service and ensure high-quality, person-centred support.
- Company: Join Waythrough, one of England's largest mental health charities making a real difference.
- Benefits: Enjoy 27 days annual leave, pension contributions, and comprehensive wellbeing initiatives.
- Why this job: Make a meaningful impact in your community while supporting individuals on their recovery journey.
- Qualifications: Experience in managing mental health services and strong leadership skills required.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 29500 - 43000 ÂŁ per year.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Location: Maple House, Lilly St, Hyde, SK14 5BQ
Working Hours: 37 hours
Contract Type: Permanent
Salary: ÂŁ35,520 - ÂŁ51,060 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the service:
Maple House is a 24/7 service supporting both adults aged 18 or over in their recovery journey towards independent living. We have 12 self-contained flats with communal areas. We support people in identifying their goals using support plans and work holistically in partnership with the person to reach their goals. We provide 24/7 mental health recovery support. We work with individuals to identify their needs and then tailor support.
Purpose of the Role:
The Service Manager is responsible for the day‑to‑day management, quality, safety, and operational delivery of a CQC‑regulated supported housing service for adults with severe and enduring mental health conditions. The role ensures that high‑quality, person‑centred support is delivered in line with CQC standards, safeguarding requirements, local authority commissioning expectations, and best practice in mental health recovery.
About you:
- Essential
- Experience managing supported housing, mental health services, or CQC‑regulated services.
- Strong knowledge of mental health conditions, recovery models, trauma‑informed practice, and positive risk management.
- Proven ability to lead teams, manage performance, and drive quality improvements.
- Understanding of CQC regulations, safeguarding legislation, and Health & Social Care Act requirements.
- Experience of working with adults with severe and enduring mental health conditions.
- Excellent communication, organisational, and problem‑solving skills.
- Ability to work flexibly, including participation in an on‑call rota.
- Desirable
- Level 5 Diploma in Leadership & Management for Adult Care (or willingness to complete).
- Experience working within supported housing frameworks or with local authority commissioning teams.
- Training in MAPA, PMVA, or other de‑escalation approaches.
- Experience with psychologically informed environments (PIE) or trauma‑informed care models.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3Ă— annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- ÂŁ500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Service Manager in Hyde employer: Waythrough
Contact Detail:
Waythrough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Hyde
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and social support sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Waythrough and understanding their values. Think about how your experience aligns with their mission of supporting individuals facing mental health challenges. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and delivering quality care. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Waythrough and making a difference in the community.
We think you need these skills to ace Service Manager in Hyde
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Service Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Passion: We want to see your enthusiasm for helping others! Share specific examples of how you've made a difference in previous roles, especially in mental health or supported housing services.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Waythrough.
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Make sure you brush up on your knowledge of mental health conditions and recovery models. Familiarise yourself with CQC regulations and safeguarding legislation, as these are crucial for the Service Manager role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed performance or drove quality improvements. This will demonstrate your ability to lead effectively in a challenging environment like supported housing.
✨Be Person-Centred
Since the role focuses on delivering person-centred support, be ready to discuss how you would tailor support plans to meet individual needs. Share any experiences you have in building meaningful relationships with clients and how you’ve helped them achieve their goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
