At a Glance
- Tasks: Support individuals facing homelessness and mental health challenges to achieve independence.
- Company: Waythrough, a leading mental health and social support charity in England.
- Benefits: Generous leave, pension scheme, professional development, and wellbeing initiatives.
- Other info: Flexible working environment with opportunities for personal growth and career progression.
- Why this job: Make a real difference in your community and help others lead healthier lives.
- Qualifications: Compassionate individuals with experience in support work or relevant lived experience.
The predicted salary is between 25877 - 34240 € per year.
Location: 1 Victor Street, Manchester, M40 7PN
Working Hours: 37
Contract Type: Permanent
Salary: £25,877.80 - £34,240
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role:
Our Floating Support Service provides flexible, person-centred support to individuals experiencing homelessness and challenges related to drug and alcohol misuse. We work across community settings, supported accommodation, and outreach services to empower people to improve their wellbeing, sustain accommodation, reduce harm, and move towards greater independence. The service supports adults with a range of complex and multiple needs, including substance misuse, mental health challenges, offending behaviour, and social isolation. Our approach is recovery-focused, trauma-informed, and centred around building positive, trusting relationships that promote long-term stability and resilience.
What You’ll Do:
- As a Floating Support Coordinator, you’ll play a key role in supporting individuals to maintain and sustain their accommodation and reduce the risk of homelessness.
- Develop independent living skills, confidence, and personal resilience.
- Access housing, benefits, healthcare, treatment services, education, training, and employment opportunities.
- Improve wellbeing through tailored support planning and practical assistance.
- Reduce harm and engage positively with recovery-focused services relating to drug and alcohol use.
- Build positive routines and strengthen connections within their local community.
You’ll provide flexible support through home visits, outreach work, welfare checks, and partnership working with a range of external agencies. You’ll work both independently and as part of a supportive team, ensuring individuals receive compassionate, person-centred support that reflects their unique needs and goals.
To Succeed in This Role, You’ll Need:
We are looking for someone who is compassionate, motivated, and committed to supporting individuals with complex needs to achieve positive outcomes. You’ll ideally have:
- Experience working with individuals affected by homelessness, substance misuse, mental health challenges, or social exclusion.
- An understanding of safeguarding, risk management, and recovery-focused support approaches.
- The ability to build positive professional relationships and maintain appropriate boundaries.
- Strong communication, organisational, and record-keeping skills.
- Confidence working independently in community and outreach-based settings, as well as collaboratively within a wider team.
- A flexible and proactive approach to supporting individuals with varying levels of need.
- A full UK driving licence and access to a vehicle are essential, as the role involves travelling across the community to carry out home visits, outreach work, and appointments with service users.
- Experience in support work or housing-related services is desirable, although we welcome applicants with transferable skills, relevant lived experience, and a genuine passion for helping others make positive changes in their lives.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-05-28
Floating Support Coordinator employer: Waythrough
Waythrough is an exceptional employer dedicated to making a meaningful impact in the community, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package, including generous annual leave, pension contributions, and access to mental health resources, employees are empowered to thrive both personally and professionally. Located in Manchester, our team enjoys a collaborative environment where compassion and commitment to social change are at the forefront of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Floating Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and social support sectors. Attend local events or join online forums where you can connect with professionals who might know about job openings at Waythrough or similar organisations.
✨Tip Number 2
Prepare for interviews by researching Waythrough’s values and services. Think about how your experiences align with their mission to support individuals facing challenges. This will help you stand out as a candidate who truly understands their work.
✨Tip Number 3
Practice your communication skills! As a Floating Support Coordinator, you'll need to build positive relationships. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Waythrough and making a difference in the community.
We think you need these skills to ace Floating Support Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Floating Support Coordinator. We want to see how your skills can make a real difference in supporting individuals facing challenges.
Show Your Passion:Let your enthusiasm for helping others shine through! Share personal stories or experiences that demonstrate your commitment to making positive changes in people's lives. We love seeing genuine passion in applications.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand, so make it easy for us to see your strengths!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand Waythrough's mission and values. Familiarise yourself with their approach to supporting individuals facing challenges like homelessness and substance misuse. This will help you demonstrate your passion for the role and how your values align with theirs.
✨Showcase Your Experience
Be ready to discuss your previous experience working with vulnerable individuals. Think of specific examples where you've made a positive impact, especially in areas related to mental health or housing support. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You might ask about the team dynamics, the types of challenges service users face, or how success is measured in this position.
✨Demonstrate Your Compassion
As a Floating Support Coordinator, empathy is key. During the interview, share stories that highlight your compassionate approach to supporting others. Discuss how you build trusting relationships and maintain professional boundaries while providing person-centred support.
