Repairs, Maintenance & Compliance Coordinator (Housing) in Durham

Location: Hybrid 2 days per week in Bowburn, Durham Office

Working Hours: 37

Contract Type: Permanent

Salary: £25,877.80 - £34,240.03

The postholder may be required to travel occasionally outside of their usual office base or geographical area to support service delivery across multiple locations. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job; it’s a chance to build meaningful relationships and create lasting change.

The main purpose of the role is to oversee and coordinate the delivery of both responsive and planned preventative maintenance services. This includes ensuring that all properties are well maintained, safe, and fully compliant with relevant legislation, tenant satisfaction measures, and regulatory requirements. The Repairs, Maintenance & Compliance Coordinator will also be responsible for coordinating the work of Repairs, Maintenance & Compliance Officers and/or in-house repairs and maintenance operatives across multiple locations. The role involves working collaboratively with other Waythrough local services and managers to ensure a responsive approach to maintenance issues and to minimise health and safety risks as swiftly as possible.

Service Delivery

• Coordinate day-to-day activities of internal Repairs & Maintenance Operatives, including managing diaries, booking systems, and distributing work to meet deadlines where relevant.
• Coordinate day-to-day activities and line management of the Repairs, Maintenance and Compliance Officers and distribute work to meet deadlines where appropriate.
• Act as the first point of contact for the Repairs & Maintenance Service for residents, support workers, housing staff, operational staff and contractors.
• Log and process maintenance requests, including reactive and planned works, ensuring timely and appropriate responses.
• Triage repair requests, categorising and prioritising them in line with internal policies and potential risks.
• Liaise with residents and operational employees to understand issues and coordinate appropriate responses, involving external services where necessary.
• Ensure periodic compliance checks (e.g., Gas Safety, Electrical Inspections, Fire Alarms, Emergency Lighting) are scheduled and completed by approved contractors.
• Provide administrative support to the housing and property teams as required.
• Raise purchase orders and ensure contractors are set up correctly in internal systems.
• Support the onboarding of new contractors, including collecting required documentation and maintaining up-to-date records.

Performance

• Maintain accurate records in internal systems, ensuring all tasks are tracked, updated, and closed appropriately.
• Monitor and report on service performance against KPIs and compliance requirements.
• Maintain and update trackers (e.g., damp and mould, fire remedials) to support reporting and service planning.
• Conduct customer satisfaction surveys and record feedback to support service improvement.

Development & Engagement

• Continually source new external contractors in new and existing areas ensuring quality of work and value for money are being achieved.
• Communicate clearly with residents, operational employees, and contractors regarding access arrangements, timescales, and service expectations.
• Work collaboratively with housing and operational teams to ensure smooth access for contractors and timely completion of works.
• Share information and coordinate with the Premises and Facilities team to ensure consistent service delivery.
• Undertake continuing professional development including participating in supervision, performance appraisals and attending training as/when required.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3 annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.