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- Tasks: Support individuals facing challenges in housing and mental health, helping them live independently.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Why this job: Make a real difference in your community and help people rebuild their lives.
- Qualifications: Experience supporting vulnerable individuals and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and meaningful impact.
The predicted salary is between 25877 - 32090 £ per year.
Location: Redburn House, New Brancepeth, DH7 7HZ
Working Hours: Part Time 30 Hours per Week
Contract Type: Fixed Term Contract until 31/03/2027
Salary: £25,877.80 - £32,090 (pro rata)
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job; it’s a chance to build meaningful relationships and create lasting change.
About the Role
As a Support and Housing Management Coordinator, you will provide a combination of housing management and person-centred support, helping individuals to develop the skills and confidence needed to live independently. This role includes a mix of supported accommodation-based work and outreach support in the community. You’ll work with individuals before they join the service, during their stay, and after they leave, ensuring continuity of support and positive outcomes. You’ll manage a small caseload and work both independently and collaboratively in a fast-paced environment.
Key Responsibilities
- Support in managing a portfolio of supported accommodation, ensuring effective tenancy management
- Complete needs and risk assessments, developing and reviewing support plans
- Support individuals to build independent living skills
- Assist with housing benefit claims, rent payments, and managing arrears
- Deliver tenancy readiness support where required
- Provide outreach support before, during, and after residency
- Support residents in accessing services and engaging within the community
- Work collaboratively with internal teams and external partners
- Maintain accurate records and ensure compliance with organisational policies
- Promote safeguarding and the wellbeing of all service users
About You
We’re looking for someone who:
- Has experience supporting vulnerable individuals (e.g. homelessness, mental health, substance misuse, offending behaviour)
- Understands the challenges faced by people experiencing homelessness
- Has knowledge of risk assessments and support planning
- Has strong communication and organisational skills
- Can work independently as well as part of a team in a fast-paced environment
- Is confident managing a caseload and working in a community setting
- Transferable skills from other care or support settings are welcomed
Essential Requirements
- Full UK driving licence
- Access to your own vehicle (essential due to outreach requirements)
Additional Information
This role involves lone working, with support available from the wider team. The service operates in a dynamic environment supporting individuals with complex needs. If you’re looking for a meaningful role where you can genuinely impact lives, we’d love to hear from you.
Any interested applicants are encouraged to have an informal discussion with Clare Singlewood, along with a service visit. Clare can be contacted via 07846525128.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3 annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please contact our recruitment team.
Locations
Support & Housing Management Coordinator in Durham, North East employer: Waythrough
Contact Detail:
Waythrough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Housing Management Coordinator in Durham, North East
✨Tip Number 1
Get to know the organisation! Research Waythrough and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to support and housing management. Think about your experiences and how they relate to the role at Waythrough.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm.
We think you need these skills to ace Support & Housing Management Coordinator in Durham, North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience and skills that match the role of Support & Housing Management Coordinator. We want to see how your background aligns with our mission at Waythrough!
Show Your Passion: Let your enthusiasm for helping others shine through in your written application. We’re looking for someone who’s genuinely passionate about supporting individuals facing challenges, so don’t hold back on sharing your motivation!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, as this will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you started on your journey with Waythrough!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support and Housing Management Coordinator. Familiarise yourself with the challenges faced by individuals experiencing homelessness and the support services available. This knowledge will help you demonstrate your passion for helping others and your ability to provide effective support.
✨Showcase Your Experience
Be ready to discuss your previous experience supporting vulnerable individuals. Think of specific examples where you've made a difference in someone's life, especially in areas like mental health or housing. This will show that you have the practical skills needed for the role and can relate to the people you'll be working with.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could include inquiries about the team dynamics, the types of challenges residents face, or how success is measured in this role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Team Spirit
Since this role involves both independent work and collaboration, be prepared to discuss how you work within a team. Share examples of how you've successfully collaborated with others in past roles, and highlight your communication skills. This will reassure the interviewers that you can thrive in a fast-paced environment while still being a team player.