At a Glance
- Tasks: Lead and develop the Domestic Abuse Think Family Service, making a real impact in the community.
- Company: Join Waythrough, one of England's largest mental health and social support charities.
- Benefits: Enjoy 27 days annual leave, pension scheme, life assurance, and professional development opportunities.
- Other info: Flexible working hours and a supportive environment for personal growth.
- Why this job: Make a difference in people's lives while working collaboratively with diverse teams.
- Qualifications: 2+ years in domestic abuse services and strong safeguarding knowledge required.
The predicted salary is between 35520 - 35520 £ per year.
Location: Solihull
Working Hours: 37 hours per week
Contract Type: Permanent, Full-time
Salary: £35,520 per annum
Please note: This role is based in Solihull, West Midlands, and requires regular in-person working within designated partner agencies across the area, including Solihull Children’s Social Care. As part of the role, you will work collaboratively alongside partner organisations, so flexibility to work across relevant locations within Solihull is essential.
Applicants should therefore be able and willing to travel between locations in Solihull and the Birmingham office when required.
About the Role
We are seeking a dynamic Service Manager to lead and develop our Domestic Abuse Think Family Service. This service is part of a co-located, guided intervention model within Solihull Children’s Services, championing systems change, safe practice and direct work with professionals and families, including victims and survivors, and those using harm.
You will play a key role in violence and abuse prevention services, working in partnership with statutory and voluntary agencies to deliver effective responses to domestic abuse, in line with Respect practice standards.
What You’ll Do
- Lead the safe and effective delivery of the Domestic Abuse Think Family Service in line with contractual requirements and quality standards.
- Provide day-to-day leadership, supervision and practice oversight to a team of Senior Domestic Abuse Practitioners.
- Support safe and effective work with high-risk, serial and complex domestic abuse cases, including escalation decisions and guidance on risk management.
- Provide direct interventions to individuals where required, and support professionals to respond robustly to risk assessment requirements and identified risk and harm.
- Increase safety for victims and survivors through strong safeguarding practice, multi-agency planning and effective case direction.
- Challenge victim blaming culture and promote best practice across colleagues and partner organisations.
- Build and maintain effective working relationships with key stakeholders and partnership agencies, attending multi-agency meetings and contributing to strategic discussions.
- Lead and contribute to service development, introducing new ideas, methods and processes that strengthen safe practice and outcomes.
- Report on service performance and outcomes, including professional report writing and the publication or presentation of data sets, with awareness of national domestic abuse trends.
- Work flexibly between 09:00 and 17:00, with some evening working during the week, managing your own workload and administration confidently.
Who we’re looking for
- A minimum of 2 years relevant experience working within domestic abuse services or settings.
- Experience of providing direct interventions to individuals.
- A strong understanding of domestic abuse and its impact on victims and survivors, while holding those using harm to account.
- Excellent safeguarding knowledge and confidence applying safeguarding procedures in complex contexts.
- Confidence working both independently and as part of a team, within a multi-agency environment.
- The ability to support professionals to respond robustly to risk, challenge victim blaming and improve safety planning.
- Strong communication skills, including confidence discussing sensitive and complex issues, writing professional reports and reporting performance data.
- A forward-thinking, flexible approach, with commitment to safe practice and behaviour change work in the context of domestic abuse.
We actively seek to employ a workforce that reflects the diverse communities we work with and encourage applications from individuals across all protected characteristics. We also welcome applications from those with lived experience of domestic abuse or related challenges.
What We Offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team.
Closing Date: 2026-08-28
Domestic Abuse Service Manager employer: Waythrough
Waythrough is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to impactful change, we offer a supportive work culture, generous annual leave, and various well-being initiatives, making it a fulfilling place to work for those passionate about guiding individuals towards recovery. Join us in a role where your contributions truly matter, and be part of a diverse team dedicated to making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Service Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Waythrough.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Waythrough!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Waythrough, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Waythrough or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Domestic Abuse Service Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Waythrough:Before hitting send, make sure to tailor your application specifically to Waythrough! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Waythrough
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
