At a Glance
- Tasks: Support individuals facing mental health challenges and help them regain control of their lives.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension scheme, life assurance, and professional development opportunities.
- Other info: Flexible shifts and a supportive team environment with excellent career growth.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Compassionate communication skills and ability to motivate and advocate for others.
The predicted salary is between 25877 - 30868 € per year.
Location: Willow House - 120 Chapel Lane, Coppull, PR7 4PN (Work from Oak house, Burnley also required if staff shortage).
Working Hours: 37 hours per week (shifts will equate to 37 hours per week over the year)
Contract Type: Permanent
Salary: £25,877.80 - £30,868 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
Make a real difference in your community. Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the service: Willow House is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period. The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.
About the role: Assist people using our services to:
- Manage and improve their own physical and mental well-being
- Develop life-skills and coping tools to better manage their own mental health, through group and 1:1 interventions
- Live more fulfilling lives and develop new meanings and purposes
- Take control over their life, through their own choices and decisions
Ensure the safe running of the service:
- Assess resident wellbeing and welfare on an ongoing basis
- Keep our service compliant with legal regulations
- Provide a safe, respectful environment
Keywork:
- Oversee your own caseload of sessions
- Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels
- Work with individuals to develop agreed, meaningful and achievable person centred plans with positive outcomes that meet the individual’s aspirations
- Complete a range of activities during and around sessions
- Ensure positive risk assessments are created and implemented in line with our policies and procedures
- Signpost people we support to other services for additional support
- Maintain the health and safety of the building
- Support the team with daily planning
Manage your own workload:
- Plan and carry out your core areas of responsibility
- Complete accurate and timely computerised records via our database
- Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service
- Effectively monitor and manage your own wellbeing through debriefing and discussions with your manager and colleagues
- Keep up to date with organisational developments
To Succeed in This Role, You’ll Need:
- Ability to communicate effectively at all levels
- Ability to respond compassionately to sensitive and complex issues
- Able to motivate, support and advocate for people using services
- Able to work effectively unsupervised and as part of a team
- Able to keep good and accurate records
- Ability to plan and prioritise workload
- Good interpersonal and listening skills
- Able to demonstrate a commitment to self-development & training
- Able to demonstrate personal & professional integrity
- Ability to work under pressure
- Good IT skills, including in Word, the use of databases and email
- Able to work flexibly to meet the needs of the Service and people using services
- Able to participate in a 24 hour/7 day week shift rota, undertake on call duties and stay away from home at night
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-05-29
Crisis Recovery Worker (Central Lancashire) employer: Waythrough
Waythrough is an exceptional employer dedicated to making a real difference in the community, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive benefits including generous annual leave, a robust pension scheme, and opportunities for personal development, employees are empowered to thrive both personally and professionally while contributing to meaningful change in the lives of those facing mental health challenges. Located in Central Lancashire, our facilities provide a collaborative environment where staff can build lasting relationships and positively impact the lives of individuals in crisis.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis Recovery Worker (Central Lancashire)
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those connected to Waythrough. Attend local events or online webinars to meet potential colleagues and learn more about the role.
✨Tip Number 2
Prepare for your interview by practising common questions related to crisis recovery work. Think about your experiences and how they align with the values of Waythrough. We want to see your passion for helping others!
✨Tip Number 3
Showcase your skills! Bring examples of how you've supported individuals in challenging situations. Whether it’s through volunteering or previous jobs, we love to hear about your real-life experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing team at Waythrough.
We think you need these skills to ace Crisis Recovery Worker (Central Lancashire)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and how it aligns with our mission.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Show us how your background fits the role of a Crisis Recovery Worker and how you can make a difference in our community.
Showcase Your Skills:We’re looking for specific skills like effective communication and the ability to support individuals facing challenges. Use examples from your past experiences to demonstrate these abilities in your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this amazing opportunity to join our team.
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand the role of a Crisis Recovery Worker. Familiarise yourself with the key responsibilities and the values of Waythrough. This will help you articulate how your skills and experiences align with their mission to support individuals facing mental health challenges.
✨Show Empathy and Compassion
During the interview, demonstrate your ability to respond compassionately to sensitive issues. Share examples from your past experiences where you've supported someone in crisis or helped them develop coping strategies. This will show that you can connect with the people you'll be working with.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. Inquire about the team dynamics, the types of challenges faced by residents, or how they measure success in their recovery programmes. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of specific situations where you had to manage a crisis or support someone through a tough time. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
