At a Glance
- Tasks: Support adults affected by gambling, providing person-centred interventions and building recovery plans.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension contributions, and professional development opportunities.
- Other info: Flexible working environment with opportunities for career growth and personal development.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Experience in health and social care or relevant qualifications preferred.
The predicted salary is between 27751 - 29942 £ per year.
Location: Bristol Road
Contract: Full-time FTCHours: 37 hours per week
Salary: £27,751.12 - £29,942.50 per annum
Please note that there are multiple positions across the region including: Telford, Wrekin and Shropshire, Hereford and Worcestershire. The role will include some traveling.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
We are looking for a passionate and motivated Complex Needs Practitioner to join the Solihull Integrated Addiction Service (SIAS), delivered in partnership with Aquarius Action Projects and partner organisations. This is an exciting opportunity to support adults affected by gambling, helping them make positive changes and achieve improved outcomes.
As a Complex Needs Practitioner, you will work across a variety of settings, providing person-centred support to individuals with complex needs. You will empower clients to address risk, build resilience and move forward in recovery.
Working closely with partner agencies and professionals, you will play a key role in delivering high-quality, compassionate support within the local community.
Key Duties
- Provide person-centred support and interventions to adults affected by gambling
- Work with clients to develop and review recovery and support plans
- Carry out assessments, risk assessments and ongoing case management
- Support clients to reduce harm, improve wellbeing and achieve positive outcomes
- Build effective working relationships with voluntary and statutory agencies, health professionals and partner organisations
- Maintain accurate and up-to-date records in line with organisational and contractual requirements
- Deliver support across a range of community and service delivery settings
- Promote safeguarding, confidentiality and professional boundaries at all times
- Contribute to a positive and collaborative team environment
About You
- Have an understanding of drug, alcohol, offending and health-related issues
- Hold a qualification in health and social care, youth and community work or a related field (NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling or Addiction Studies), or have relevant experience within the substance misuse field and willingness to work towards an NVQ Level 3 qualification
- Have experience supporting adults within an addictions or complex needs setting
- Be confident engaging with clients from a range of backgrounds and in different environments
- Have experience liaising with voluntary and statutory agencies and healthcare professionals
- Possess strong communication, organisation and record-keeping skills
- Be competent in Microsoft Office and maintaining accurate case records
- Have a flexible and proactive approach to supporting clients and service delivery
- Be committed to confidentiality, safeguarding and delivering compassionate, recovery-focused support
What We Offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-07-03
Complex Needs Practitioner - Gambling service employer: Waythrough
Waythrough is an exceptional employer dedicated to making a real difference in the community, offering a supportive and inclusive work culture that values every team member. With comprehensive benefits such as generous annual leave, professional development opportunities, and a commitment to employee wellbeing, you will find a rewarding environment where your contributions are recognised and celebrated. Join us in Bristol Road and be part of a passionate team that empowers individuals facing complex challenges, while enjoying the unique advantages of working within one of England's largest mental health and social support charities.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Needs Practitioner - Gambling service
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Waythrough.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Waythrough!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Waythrough, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Waythrough or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Complex Needs Practitioner - Gambling service
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Waythrough:Before hitting send, make sure to tailor your application specifically to Waythrough! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Waythrough
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
