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- Tasks: Lead a team to support adults in their mental health recovery journey.
- Company: Join Waythrough, one of England's largest mental health charities.
- Benefits: Enjoy 27 days annual leave, pension contributions, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in mental health services and strong leadership abilities required.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 30000 - 44000 £ per year.
Location: Maple House, Lilly St, Hyde, SK14 5BQ
Working Hours: 37 hours
Contract Type: Permanent
Salary: £35,520 - £51,060 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we have created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job; it’s a chance to build meaningful relationships and create lasting change.
About the service:
Maple House is a 24/7 service supporting both adults aged 18 or over in their recovery journey towards independent living. We have 12 self-contained flats with communal areas. We support people in identifying their goals using support plans and work holistically in partnership with the person to reach their goals.
We provide 24/7 mental health recovery support. We work with individuals to identify their needs and then tailor support. This could include:
- Daily living skills (shopping/cooking/cleaning etc.)
- Medication support and education
- Mental health support
- Education (college, courses etc.)
- Work and volunteering
- Support to attend appointments (hospital/GPs etc.)
- Support to access additional support such as drug and alcohol services
- Housing
- Therapeutic activities (football/pool groups)
- Physical health (joining gyms/health and wellbeing classes)
Purpose of the Role:
The Service Manager is responsible for the day-to-day management, quality, safety, and operational delivery of a CQC-regulated supported housing service for adults with severe and enduring mental health conditions. The role ensures that high-quality, person-centred support is delivered in line with CQC standards, safeguarding requirements, local authority commissioning expectations, and best practice in mental health recovery.
Key Responsibilities:
- Service Leadership & Operational Management
- Lead and manage the supported housing service in line with CQC regulatory requirements, ensuring full compliance with the Health & Social Care Act 2008 (Regulated Activities) Regulations.
- Provide strong, visible, trauma-informed leadership that promotes a culture of dignity, respect, inclusion, safety, and recovery.
- Maintain accurate records, audits, and reports to evidence high-quality care and continuous improvement.
- Ensure the service meets KPI targets set by commissioners, including occupancy levels, outcomes, safeguarding compliance, and service quality indicators.
- Staff Management & Development
- Line-manage and supervise Support Workers, Senior Support Workers, and other onsite staff.
- Lead recruitment, induction, training, and ongoing development of staff to ensure a skilled, confident, and resilient workforce.
- Deliver or oversee regular supervisions, appraisals, team meetings, and performance management processes.
- Model psychologically-informed and trauma-informed approaches to challenge behaviours and promote positive risk-taking.
- Quality, Compliance & Safeguarding
- Ensure the service consistently meets CQC's five key domains: Safe, Effective, Caring, Responsive, and Well-Led.
- Oversight of care planning, risk assessments, incident reporting, medication management, and safeguarding processes.
- Conduct regular audits of documentation, health and safety systems, and environmental standards.
- Work closely with the Registered Manager to prepare for inspections and implement improvement plans.
- Person-Centred Support & Recovery
- Ensure all individuals have co-produced, holistic, outcome-focused support plans tailored to their mental health needs, recovery goals, and risk management requirements.
- Promote collaborative working with mental health teams, social workers, housing officers, and families.
- Lead proactively on complex case management, including crisis planning, hospital discharge, and transitions.
- Ensure the service champions independence, tenancy sustainment, wellbeing, social inclusion, and meaningful activity.
- Partnership & Multi-Agency Working
- Build strong professional relationships with NHS mental health services, social care teams, AMHPs, crisis teams, police, voluntary sector partners, and safeguarding teams.
- Represent the service at MDT meetings, provider forums, contract monitoring meetings, and case conferences.
- Ensure timely and effective communication with stakeholders and commissioners.
- Finance & Resources
- Manage service budgets in line with organisational policies.
- Monitor staffing levels, overtime, agency use, and resource allocation to ensure safe and efficient service delivery.
- Support income management, rent collection, and housing-related administrative tasks.
About you:
Essential
- Experience managing supported housing, mental health services, or CQC-regulated services.
- Strong knowledge of mental health conditions, recovery models, trauma-informed practice, and positive risk management.
- Proven ability to lead teams, manage performance, and drive quality improvements.
- Understanding of CQC regulations, safeguarding legislation, and Health & Social Care Act requirements.
- Experience of working with adults with severe and enduring mental health conditions.
- Excellent communication, organisational, and problem-solving skills.
- Ability to work flexibly, including participation in an on-call rota.
Desirable
- Level 5 Diploma in Leadership & Management for Adult Care (or willingness to complete).
- Experience working within supported housing frameworks or with local authority commissioning teams.
- Training in MAPA, PMVA, or other de-escalation approaches.
- Experience with psychologically informed environments (PIE) or trauma-informed care models.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3 annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Locations
Service Manager in Cheshire, Hyde employer: Waythrough
Contact Detail:
Waythrough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Cheshire, Hyde
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and social support sectors. Attend local events or join online forums where you can connect with others who share your passion for helping those in need.
✨Tip Number 2
Prepare for interviews by researching Waythrough and understanding their values. Think about how your experience aligns with their mission to support individuals facing mental health challenges. Be ready to share specific examples of your past work!
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight times when you've successfully managed teams or projects. Talk about how you’ve fostered a positive environment and driven quality improvements in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Waythrough and making a difference in the community.
We think you need these skills to ace Service Manager in Cheshire, Hyde
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in managing supported housing and mental health services, as well as your understanding of CQC regulations. We want to see how your skills align with what we're looking for!
Show Your Passion: In your application, let us know why you're passionate about helping others live healthier, more independent lives. Share any personal experiences or motivations that drive you to work in this field. We love seeing genuine enthusiasm for making a difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so don’t be afraid to show us what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need there. Plus, it shows us you’re keen on joining our team at Waythrough!
How to prepare for a job interview at Waythrough
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Service Manager. Familiarise yourself with CQC regulations and the specific needs of adults with severe mental health conditions. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to trauma-informed leadership and how you've fostered a culture of respect and inclusion. Be ready to discuss how you handle challenges and support staff development.
✨Emphasise Person-Centred Support
Highlight your experience in delivering person-centred care. Be prepared to discuss how you've co-produced support plans with individuals and tailored services to meet their unique needs. This is crucial for demonstrating your commitment to empowering clients in their recovery journey.
✨Build Connections
Networking is key in this role. Talk about your experience working with various stakeholders, such as NHS services, social care teams, and other partners. Show that you can build strong professional relationships and communicate effectively, which is essential for successful multi-agency working.
