At a Glance
- Tasks: Support individuals in crisis to improve their mental and physical well-being.
- Company: Join Waythrough, a leading mental health charity making a real difference.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact in your community while building valuable relationships.
- Qualifications: Compassionate communication skills and ability to support others effectively.
The predicted salary is between 17.79 - 17.79 £ per hour.
Location: Willow House - 120 Chapel Lane, Coppull, PR7 4PN (Work from Oak house, Burnley also required if staff shortage).
Working Hours: 0 hour contract
Contract Type: Casual
Salary: £13.65 - £17.79 per hour
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community: Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the service: Willow house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period. The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.
About the role: Assist people using our services to:
- Manage and improve their own physical and mental well-being
- Support the development of independent living skills, including budgeting, community engagement and access to services.
- Encourage choice, control and active participation in decision-making.
- Ensure the safe running of the service:
- Assess the wellbeing and welfare of people we support on an ongoing basis
- Maintain professional boundaries and act in line with the Code of Conduct
- Keep our service compliant with legal regulations
- Maintain accurate, timely and confidential records in line with GDPR and organisational policies
Keywork: Oversee your own caseload of key clients
- Work with individuals to develop agreed, meaningful and achievable person-centered plans with positive outcomes that meet the individual’s aspirations
- Promote physical, mental and emotional wellbeing
- Ensure positive risk assessments are created and implemented in line with our policies and procedures
- Signpost people we support, to other services for additional support
Manage your own workload:
- Plan and carry out your core areas of responsibility
- Complete accurate and timely computerized records via our database
- Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service
- Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
- Keep up to date with organisational developments
- Contribute positively to team working, handovers and service delivery
To Succeed in This Role, You’ll Need:
- Ability to communicate effectively at all levels
- Ability to respond compassionately to sensitive and complex issues
- Able to motivate, support and advocate for people using services
- Able to work effectively unsupervised and as part of a team
- Able to keep good and accurate records
- Ability to plan and prioritise workload
- Good interpersonal and listening skills
- Able to demonstrate a commitment to self-development & training
- Able to demonstrate personal & professional integrity
- Ability to work under pressure
- Good IT skills, including in Word, the use of databases and email
- Able to work flexibly to meet the needs of the Service and people using services
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-08-14
Casual Crisis Recovery Worker employer: Waythrough
Waythrough is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to impactful change, we offer a supportive work culture, generous annual leave, and various well-being initiatives, making it a fulfilling place to work for those passionate about guiding individuals towards recovery. Join us in a role where your contributions truly matter, and be part of a diverse team dedicated to making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Crisis Recovery Worker
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Waythrough, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Waythrough. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Waythrough's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Casual Crisis Recovery Worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Waythrough. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Waythrough.
How to prepare for a job interview at Waythrough
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Waythrough.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Casual Crisis Recovery Worker at Waythrough.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Waythrough that you're ready to hit the ground running in the Casual Crisis Recovery Worker role.
