At a Glance
- Tasks: Supervise café and events, ensuring excellent customer service and food preparation.
- Company: Join Waythrough, a leading mental health and social support charity.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Inclusive workplace with opportunities for personal growth and volunteer training.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in hospitality, strong communication skills, and a positive attitude.
The predicted salary is between 25867 - 26667 £ per year.
Location: Birmingham
Hours: 20
Salary: £25,867 - £26,667 (Pro Rata'd to 20 Hours)
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
As a Café and Events Supervisor, you will play a key role in the day-to-day running of busy café and events operations across Evolve sites. You’ll be responsible for delivering excellent customer service while supporting food preparation, service delivery, and maintaining high standards of health and safety.
Alongside operational duties, you will support the development of volunteers through training and supervision, contributing to a positive and inclusive working environment. This is a varied and hands-on role requiring strong organisation, teamwork, and the ability to manage multiple priorities in a fast-paced setting.
Key Duties
- Deliver high-quality customer service, ensuring a friendly and efficient experience
- Prepare and serve a range of food and hot/cold drinks
- Operate the till, handle payments, and maintain accurate records
- Monitor, manage, and order stock as required
- Maintain cleanliness and adhere to food hygiene and safety standards
- Support the coordination and delivery of catering for events and bookings
- Liaise with internal teams regarding bookings and operations
- Produce sales reports and maintain accurate financial and booking records
- Assist with rotas and day-to-day staffing across sites
- Train, support, and supervise volunteers, including regular check-ins
- Implement menu updates and contribute ideas to improve sales and service
- Ensure compliance with organisational policies and procedures
About You
We’re looking for someone who is enthusiastic, reliable, and passionate about hospitality. You’ll be a strong communicator who can work both independently and as part of a team, with the ability to stay organised in a busy environment.
You will ideally have:
- Experience in a café, hospitality, or customer-facing role
- Strong customer service and communication skills
- Cash handling and/or supervisory experience
- The ability to multitask and use initiative
- An understanding of stock control and basic financial processes
- A positive attitude and willingness to learn
- Good timekeeping and a professional approach
- Experience supporting or working with young people or individuals with additional needs would be an advantage, but not essential.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-09-06
Cafe and Events Supervisor employer: Waythrough
Waythrough is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to impactful change, we offer a supportive work culture, generous annual leave, and various well-being initiatives, making it a fulfilling place to work for those passionate about guiding individuals towards recovery. Join us in a role where your contributions truly matter, and be part of a diverse team dedicated to making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe and Events Supervisor
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Waythrough and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Cafe and Events Supervisor
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Waythrough that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Waythrough.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Waythrough get a sense of who you are beyond your experience!
How to prepare for a job interview at Waythrough
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Waythrough and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
