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- Tasks: Provide essential clinical admin support and manage data for our dedicated healthcare team.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Flexible working hours and a supportive, inclusive environment await you.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: NVQ Level 2 in Business Administration or equivalent, with strong Microsoft Office skills.
The predicted salary is between 25878 - 28454 £ per year.
Location: Better Days Bolton, Queen Street, Bolton, BL1 1SX
Working Hours: 18.5 hours per week, between Monday-Friday (days worked can be flexible and can be discussed at interview stage)
Contract Type: Permanent
Salary: £25,877.80 - £28,454 per annum (pro rata)
Please note that we will be interviewing as we go, therefore the close date is subject to change. Interviews will be held face to face at Better Days Bolton.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we have created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community: Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job; it’s a chance to build meaningful relationships and create lasting change.
Description of the Service: Better Days Bolton delivers structured, evidence-based support for individuals experiencing difficulties related to drug and alcohol use. The service provides confidential assessment, treatment, and recovery interventions, delivered in line with national guidance and best practice. Working in partnership with health, social care, and community organisations, the service aims to improve health outcomes, reduce harm, and support sustained recovery for individuals and families within the Bolton area.
About the role: To provide clinical administrative services, data management and support to the clinical team. Key duties will include the following:
- Provide clinical administration and secretarial support to the clinical team.
- Rearrange clinics and generate bridging prescriptions when the service experiences unplanned prescribing clinician absence.
- Prepare prescriptions strictly adhering to protocol and procedure.
- Management of daily clinical task and prescription queries.
- Manage and audit central store of prescriptions, stocks, equipment and supplies securely in line with appropriate policy, and ensure appropriate stocks of prescription forms are available to clinicians (including the appropriate logging of forms in and out).
- Ensure clinical rooms remain stocked with all required supplies, equipment and client information and meet CQC requirements (including cleanliness). Ensure all stock and equipment is in date and recorded appropriately.
- Manage all appointments and rotas, including sourcing cover for holidays and sickness and arranging clinics with locum prescribing clinicians.
- Management of the Emergency medication box and Emergency checks on site, ensuring all stock is in date and box is stocked to minimum requirement.
- Ensure the cold chain policy and procedure is followed.
- Calibration of all clinical equipment on site ensuring calibration procedure is adhered by and clinical stock is calibrated and working efficiently.
- Arrange secure transport of prescriptions and pathology specimens as required.
- Follow the pathway of test requests and referrals, ensuring effective completion.
- Update and maintain the client database, including data validation relating to clinical targets and producing reports.
- Manage minor computer system faults and failures that impact the clinical team and the service delivery. Take responsibility for the running of the clinical SystmOne/ Nebula system down processes organising and overseeing an action plan on site during any system fault/failure.
General duties will include the following:
- Undertake continuing professional development including participating in performance reviews and attending training as/when required.
- Work in accordance with all relevant legislation, policies & procedures and guidelines both internal and external. This includes Waythrough’s clinical governance framework.
- Keep abreast of policy and professional development within your area of professional expertise.
- To promote, adhere to and live our workplace values.
About you:
- NVQ Level 2 Business Administration or equivalent, or willingness to work towards this in post.
- Highly proficient in Microsoft Office programmes.
- Ability to maintain confidentiality and use appropriate discretion to manage sensitive issues and information.
- Employ a mature, sympathetic and non-judgemental attitude towards people who use our services.
- Experience in gathering and collating data and producing reports.
- Experience of working within a clinical team alongside medics and clinicians (desirable).
- Experience of preparing prescriptions in consultation with clinicians (desirable).
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3 annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Clinical Administrator in Bolton employer: Waythrough
Contact Detail:
Waythrough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administrator in Bolton
✨Tip Number 1
Get to know the company before your interview! Research Better Days Bolton and Waythrough, so you can show your passion for their mission. This will help you connect with the interviewers and demonstrate that you're genuinely interested in making a difference.
✨Tip Number 2
Practice common interview questions related to clinical administration. Think about how your skills align with the role and prepare examples from your past experiences. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Dress appropriately for the interview! First impressions matter, so make sure you look professional and polished. It shows respect for the role and the organisation, and it can set a positive tone for the conversation.
✨Tip Number 4
Follow up after your interview with a thank-you email. Express your appreciation for the opportunity to interview and reiterate your enthusiasm for the role. This small gesture can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Clinical Administrator in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Administrator role. Highlight your relevant experience and skills that match the job description, especially your proficiency in Microsoft Office and any clinical admin experience.
Show Your Passion: We want to see your enthusiasm for helping others! In your application, share why you're passionate about supporting individuals facing challenges around mental health and substance use. This will help us understand your motivation.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Waythrough
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Clinical Administrator. Familiarise yourself with the key duties listed in the job description, such as managing prescriptions and supporting the clinical team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your proficiency in Microsoft Office and any experience you have in data management or working within a clinical team. Be ready to provide examples of how you've used these skills in previous roles. This will give the interviewers confidence in your ability to handle the tasks required for the position.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, the training opportunities available, or how success is measured in the role. This shows that you're engaged and serious about contributing to the organisation.
✨Demonstrate Your Passion
Express your enthusiasm for helping others and making a difference in the community. Share any relevant experiences that highlight your commitment to mental health and social support. This will resonate well with the values of Waythrough and show that you're a good cultural fit for the team.