At a Glance
- Tasks: Lead the administration team and ensure efficient operations at Forward Leeds.
- Company: Join Waythrough, a leading mental health and social support charity.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in administration and team leadership is essential.
The predicted salary is between 25877 - 32090 £ per year.
Location: Forward Leeds, 74 Kirkgate, Leeds LS2 7DJ
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £32,090 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community: Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role: As Administration Team Leader, you will be responsible for overseeing the administration team, including reception staff, general administrators and a clinical administrator. You will support the delivery of an efficient, professional and compliant administration service across the Forward Leeds hubs. You will manage day-to-day administration operations, support staff development and ensure systems and processes are embedded effectively within the service.
What You’ll Do:
- Take responsibility for the day-to-day running of the administration function within Forward Leeds
- Line manage a team of administrators and reception staff across the Leeds hubs
- Manage, mentor and support staff development, including supervision, induction, recruitment and performance reviews
- Coordinate and support the Area Manager with effective building management
- Oversee weekly and monthly health and safety checks
- Support appointment management, including creating and maintaining staff rotas
- Ensure the administration function operates efficiently and in line with organisational processes and CQC standards
- Maintain accurate records and support effective use of electronic management systems
- Respond to queries from internal and external stakeholders in a professional and timely manner
- Support service projects and operational priorities where required
To Succeed in This Role, You’ll Need:
- Previous experience in an administration role
- Experience of leading or supervising a team
- Strong organisational and communication skills
- Experience using Microsoft Office programmes
- Experience using electronic management information or caseload management systems
- The ability to work flexibly and manage competing priorities
- A proactive approach with a positive, can-do attitude
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-06-26
Administrator Team Leader employer: Waythrough
Waythrough is an exceptional employer dedicated to making a meaningful impact in the community through mental health and social support services. With a strong focus on employee development, a comprehensive benefits package, and a supportive work culture, we empower our staff to thrive while helping others lead healthier, more independent lives. Join us at our Forward Leeds location, where your contributions will be valued and recognised, and you will have the opportunity to grow within a dynamic team committed to positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Administrator Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Waythrough and its mission. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on your leadership experience and how you've managed teams in the past. Confidence is key, so make sure you can articulate your skills clearly!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Waythrough team and making a real impact in the community.
We think you need these skills to ace Administrator Team Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator Team Leader role. Highlight your relevant experience in administration and team leadership, and show us how you can make a real difference at Waythrough.
Showcase Your Skills:We want to see your strong organisational and communication skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed teams and handled competing priorities.
Be Professional and Personable:When writing your application, keep it professional but let your personality come through. We’re looking for someone with a positive, can-do attitude, so don’t be afraid to show us who you are!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Waythrough
✨Know the Organisation
Before your interview, take some time to research Waythrough. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in making a difference in the community.
✨Showcase Your Leadership Skills
As an Administration Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed a team or improved processes. Highlight your proactive approach and how you can contribute to staff development.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle competing priorities. Think of specific situations where you had to manage multiple tasks or resolve conflicts within a team, and be ready to discuss how you approached these challenges.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the organisation's future projects. This shows your enthusiasm and helps you gauge if Waythrough is the right fit for you.
