At a Glance
- Tasks: Provide essential administrative support to ensure smooth service operations.
- Company: Waythrough, a leading mental health and social support charity in England.
- Benefits: Generous leave, pension contributions, life assurance, and professional development opportunities.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Strong communication, organisational skills, and IT proficiency required.
The predicted salary is between 24719 - 30212 £ per year.
Location: Wimborne (onsite)
Hours: 37 hours per week
Contract: Permanent, Full time
Salary: £25,877.80 - £28,453.64 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role
This is an administrative support role within Waythrough, helping to ensure the service runs smoothly and efficiently. You will be a key point of contact for clients, visitors and partner organisations, providing a welcoming and professional first impression while supporting the team with the day-to-day running of the service.
What you'll do
- Manage telephone calls, emails, referrals and appointments, ensuring enquiries are responded to promptly and people are directed to the right support.
- Maintain accurate records, update databases, assist with data collection and reporting, and support the service in meeting its quality and performance standards.
- Help organise meetings, room bookings, events and outreach activities, maintain office supplies and equipment, support petty cash administration, and provide general administrative cover to colleagues when needed.
What we're looking for
We are looking for someone who is organised, approachable and reliable, with strong communication and administrative skills. You should have good attention to detail, be confident using IT systems and databases, and be able to manage competing priorities while maintaining accurate records. You will need to be comfortable working with people from different backgrounds, handling enquiries sensitively and professionally, and working collaboratively with colleagues and partner organisations. A commitment to Waythrough's values of being kind, courageous and respectful is also essential.
What We Offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Closing Date: 2026-11-27
Administrator employer: Waythrough
Waythrough is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both staff and service users. With a comprehensive benefits package, including generous annual leave, professional development opportunities, and a commitment to health equality, employees can thrive while making a meaningful impact in the community. Located in the vibrant city of Sheffield, this role as a Health & Wellbeing Nurse allows you to be part of a dedicated team focused on transforming lives and promoting mental health.
