At a Glance
- Tasks: Support families by assisting with admin duties and being the first point of contact.
- Company: Join Waythrough, a leading charity making a real difference in communities.
- Benefits: Gain valuable experience, training, and support while making a positive impact.
- Other info: Flexible volunteering with opportunities for personal and career development.
- Why this job: Be part of a mission to help families thrive and create lasting change.
- Qualifications: Good IT skills, attention to detail, and a non-judgmental attitude.
Better Lives Family Service supports families and children affected by a loved one’s substance misuse. We support people to:
- Strengthen relationships
- Improve family life
- Reduce the risk from parental drug or alcohol use
- Make children and young people more resilient
We provide emotional, practical and non-judgemental support from committed staff and treat each family and individual as unique, with their own strengths and needs. This is a partnership between North London NHS Foundation Trust and Waythrough Charity.
The role supports the Better Lives Family Service by assisting with administrative duties and providing essential resources for its activities. The role involves being the first point of contact for callers and visitors, managing referrals, and supporting communication between staff and service users to ensure a high standard of service delivery. The post holder will be expected to work in line with organisational policies, including safeguarding and health and safety.
Tasks may include:
- Assisting with the administrative duties and providing resources for activities within the Better Lives Family Service.
- Welcoming callers to the service and introducing new visitors to the building.
- Processing incoming referrals over the phone or in-person.
- Ensuring calls are dealt with promptly and courteously, transferring calls to the appropriate team members or taking messages.
- Responding to requests for information about Waythrough and our services.
- Liaising with staff and service users to gain feedback about the service to help inform decisions and support offered.
- Adhering to policies related to areas such as safeguarding, information governance, health, and safety.
Skills we would like you to bring to the role:
- Good IT skills
- Good written communication skills
- Attention to detail
- Ability to keep track of multiple tasks and report back on progress
- Non-judgmental towards people with lived experience
- Confident to contact people by email/phone
- Good time keeping
- Able to work as part of a team, on own initiative and to instruction
- An understanding of Waythrough – information is available on our website
- A genuine interest in being part of the mission and vision of Waythrough
- Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training
What Volunteers can expect from us:
- Volunteering with Waythrough offers people a unique chance to have a significant positive impact on people’s lives.
- Regular supervision and support
- Induction and access to online and face-to-face training
- To learn and practice new skills within a teamwork setting
- To feel part of a team and the wider Waythrough organisation
- Reasonable travel expenses reimbursed with proof of journey
- Opportunities to progress and experience other areas of Waythrough's work
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community. Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
- Discounts from various schemes
- Training and personal development
- A chance to make a real difference in people’s lives
- Free induction and role-specific training
- Support from experienced staff and regular supervision
- Opportunities to meet new people and develop your confidence
- Reimbursement for travel and agreed expenses
- Valuable experience that can support your personal or career development
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team.
How to apply: If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.
Admin/Reception Volunteer employer: Waythrough
Waythrough is an exceptional employer, offering volunteers the opportunity to make a significant impact on families affected by substance misuse. With a supportive work culture that prioritises personal development and teamwork, volunteers can expect regular supervision, training opportunities, and reimbursement for travel expenses. Joining Waythrough means being part of a dedicated team committed to creating lasting change in the community, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Admin/Reception Volunteer
✨Tip Number 1
Get to know the organisation! Before your interview, spend some time on Waythrough's website. Familiarise yourself with their mission and values so you can show genuine interest in their work during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences relevant to the Admin/Reception Volunteer role.
✨Tip Number 3
Show your passion! When you’re talking about your motivation for applying, let your enthusiasm shine through. Share personal stories or experiences that connect you to the mission of supporting families affected by substance misuse.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Admin/Reception Volunteer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping families shine through. We want to see your genuine interest in supporting those affected by substance misuse and how you can contribute to our mission.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the role. Mention your good IT skills and attention to detail, as these are key for the Admin/Reception Volunteer position.
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about Waythrough and our values there.
How to prepare for a job interview at Waythrough
✨Know the Organisation
Before your interview, take some time to research Waythrough and Better Lives Family Service. Understand their mission, values, and the specific challenges they address. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Skills
Highlight your IT skills and attention to detail during the interview. Be ready to discuss how you've managed multiple tasks in previous roles and how you can apply those skills to support the administrative duties at Waythrough. Use specific examples to illustrate your points.
✨Practice Active Listening
As the first point of contact for callers and visitors, active listening is crucial. During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This will show that you can handle inquiries and feedback with care and professionalism.
✨Emphasise Your Non-Judgmental Approach
Waythrough values a non-judgmental attitude towards individuals with lived experiences. Be prepared to discuss how you would approach sensitive situations with empathy and understanding. Share any relevant experiences that highlight your ability to maintain professional boundaries while providing support.
