Administrator / Reception - Floating in Leeds

Forward Leeds is looking for an organised, professional and customer‑focused Administrator/Receptionist to support the day‑to‑day running of our service. The role is based at Irford House but requires administrative and reception support across all Forward Leeds locations as needed.

Responsibilities

• First point of contact for employees, visitors, partners, service users and external stakeholders, ensuring all enquiries are appropriately supported, sign‑posted and responded to.
• Provide a welcoming, professional and confidential reception service, delivering excellent customer care at all times.
• Manage enquiries received via telephone, email and in‑person, escalating issues where appropriate.
• Maintain the reception and hub environment, ensuring a positive experience for visitors and service users.
• Manage post, deliveries, visitor sign‑in processes, access arrangements and meeting room preparation.
• Maintain accurate records and update electronic systems in line with organisational procedures.
• Support referral, booking and appointment processes across the service.
• Manage shared email inboxes and undertake a range of administrative and organisational tasks.
• Provide administrative support to operational teams across Forward Leeds.
• Organise meetings, distribute agendas, gather information and take minutes where required.
• Liaise effectively with partner agencies and stakeholders to support service delivery.
• Assist with data collection, reporting requirements and quality assurance activities.
• Maintain office supplies and support the efficient day‑to‑day running of service locations.
• Support service improvement by identifying issues, suggesting solutions and contributing to operational projects and objectives.
• Undertake training, supervision and continuous professional development activities as required.
• Work in accordance with all relevant legislation, policies, procedures and organisational values.

Qualifications

• NVQ Level 3 in Business Administration (or equivalent) or demonstrable relevant experience.
• Experience in an administrative, reception or customer service role.
• Excellent interpersonal, organisational and communication skills.
• Ability to communicate effectively with a wide range of people both verbally and in writing.
• Proficient in Microsoft Office applications, including Outlook, Word and Teams.
• Ability to maintain accurate records and manage administrative systems.
• Experience handling confidential and sensitive information with discretion.
• Ability to prioritise workload and work effectively within a busy environment.
• Experience within a healthcare, social care, education or customer‑facing environment would be advantageous.
• A proactive, flexible and professional approach to work.
• Ability to work both independently and as part of a team.

Working Hours and Contract

• 37 hours per week, Monday‑Friday. Fixed‑term contract – 6 months.

Salary and Benefits

• Salary: £25,877.80 – £28,454 per annum (full earning potential, starting salary depends on experience).
• 27 days annual leave, rising to 32 after 1 year (plus bank holidays).
• Pension scheme with 4.5% employer contribution, matched up to 6.5%.
• Life assurance (3× annual salary).
• Enhanced sick pay and family‑friendly pay.
• Birthday leave and option to buy up to 5 extra days annual leave.
• Professional fee reimbursement for relevant qualifications.
• 24/7 online GP access and Employee Assistance Programme.
• Recognition and long‑service awards via our Way to Go and Aspirations portals.
• £500 Recommend a Friend bonus.
• Cycle to Work scheme and Credit Union membership.
• Discounts via Blue Light Card, charity discounts, extras and tickets.
• Free will‑writing service and wellbeing initiatives throughout the year.

Equal Opportunities

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.