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For Companies At a Glance
- Tasks: Provide admin support and ensure smooth reception operations in a dynamic charity environment.
- Company: Join Waythrough, one of England's largest mental health charities making a real impact.
- Benefits: Enjoy 27 days' annual leave, rising to 32, plus a comprehensive benefits package.
- Why this job: Make a difference in your community while developing valuable skills and relationships.
- Qualifications: NVQ 3 in business administration or equivalent experience required.
- Other info: Be part of a supportive team dedicated to helping others thrive.
The predicted salary is between 28800 - 43200 £ per year.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we have created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it is all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it is a chance to build meaningful relationships and create lasting change.
About the role
To provide a wide range of administrative and organisational support across head office functions, including the smooth running of reception/head office environment, and administrative support to all employees, visitors, partners, and external stakeholders.
Key Accountabilities
- Act as the assistant to office manager and be first point of contact for employees, visitors, partners, and external stakeholders, ensuring all contacts are appropriately supported, signposted, or responded to through a variety of channels.
- Provide a positive first contact and deliver high levels of customer service, ensuring all enquiries and visitors are responded to effectively and appropriately or escalated when required.
- Complete reception and front of office duties effectively to include maintaining the reception, managing post and deliveries, supporting a range of visitors (parking, access fobs, sign in) meeting preparations.
- Provide administrative support for a wide range of meetings, including agenda distribution, information gathering and minute taking.
- Contribute to the improvement of Head Office support by reporting and resolving issues, making suggestions for improvement to the Central Support Office Manager.
- Support key tasks and projects as required within Central Support teams to meet specific business objectives and operational needs.
- Undertake continuing professional development including participating in clinical supervision, performance reviews and attending training as/when required.
- Work in accordance with all relevant legislation, policies & procedures and guidelines – both internal and external. This includes Humankind's clinical governance framework.
- Keep abreast of policy and professional development within your area of professional expertise.
- To promote, adhere to and live our workplace values of being honest, committed and inventive.
About you
NVQ 3 in business administration (or equivalent) or demonstrable related experience.
Skills Essential or Desirable
- Proficient in Microsoft Office packages including Outlook, Word, and Teams.
- Effective interpersonal, organisation and communication skills.
- Ability to communicate clearly with a wide variety of colleagues, visitors, partners, and external stakeholders, both verbally and in writing.
- Ability to work with discretion, sensitivity and maintain confidentiality.
- Ability to prioritise and manage workload within a busy environment.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you will enjoy a comprehensive benefits package: 27 days' annual leave, rising to 32 after 1 year.
Administrator/Receptionist employer: Waythrough (Humankind Charity)
Contact Detail:
Waythrough (Humankind Charity) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Receptionist
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident is key. Consider doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Administrator/Receptionist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator/Receptionist role. Highlight your relevant experience and skills that match the job description, especially your customer service and organisational abilities.
Show Your Passion: We want to see your enthusiasm for helping others! In your application, share why you’re passionate about supporting people facing challenges, and how you can contribute to our mission at Waythrough.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Waythrough (Humankind Charity)
✨Know the Organisation
Before your interview, take some time to research Waythrough. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As an Administrator/Receptionist, you'll be the first point of contact for many. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or made someone's day better – this will highlight your interpersonal skills.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy reception or dealing with difficult visitors. Practise your responses to these scenarios, focusing on your problem-solving abilities and how you maintain professionalism under pressure.
✨Demonstrate Your Organisational Skills
In this role, you'll need to juggle multiple tasks. Be prepared to discuss how you prioritise your workload and manage your time effectively. You could share examples of how you've organised meetings or handled administrative tasks in previous roles to illustrate your capabilities.