At a Glance
- Tasks: Manage client relationships and drive profitable growth opportunities.
- Company: Join Waystone, a leading firm in investment management.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to collaborate with top executives and enhance your career.
- Why this job: Be a key player in shaping client success and driving innovation.
- Qualifications: 6+ years in investment funds, strong interpersonal skills, and a finance-related degree.
The predicted salary is between 60000 - 80000 € per year.
Reporting to the Head of Relationship Management, Asset Managers, the Relationship Manager will be an integral part of the Waystone team and will have primary responsibility for the relationship with the IMDs/clients. The RM will work collaboratively with all business units to ensure IMD/client satisfaction. The role is also responsible for facilitating change and the resulting costs and contract amendments as well as representing Waystone at external events.
Essential Duties And Responsibilities
- Manage the IMD/client portfolio through a ‘net’ perspective ensuring profitable growth opportunities minimise any portfolio loss or re-pricing.
- Maintenance of a detailed IMD/client Account Plan as the book of record to maintain history, corporate knowledge and to educate the business and maintain ongoing 18-month plan.
- Wide ranging engagement with colleagues in the ACD and across the Group.
- Continuously broaden our connectivity across the IMDs/clients’ business and across the C-suite to ensure we are viewed as a partner integral to their business model.
- Constantly explore and develop Waystone’s upsell opportunities.
- Identify x-sell opportunities for Waystone Group where the ACD has the lead relationship.
- Lead semi-annual/annual Strategic Relationship Review (SRR) process lining up executive team members from both organisations to review IMDs/clients’ strategic plans and our response.
- Co-ordinate the ‘client team’ approach ensuring full knowledge of all IMD and client initiatives and issues.
- Hands on engagement in issue resolution as part of the escalation process beyond the day to day.
- Work closely with Client Services ensuring clients expectations are fully understood.
- Work collaboratively with Key Account Managers (KAM) on KAM clients.
- Responsible for communicating relationship issues to senior management teams across Waystone and leading our response to the IMD/client.
- Provides client feedback on product functionality and future trends to senior management.
- Negotiates fee agreements within agreed profitability parameters.
- Maintenance of all critical information including Salesforce, contact management and call reports.
Experience & Personal Attributes
- Motivated with enhanced interpersonal skills, adept at building client relationships and attention to detail.
- Minimum 6 years’ experience in an investment funds environment.
- Client facing background with outstanding presentation skills and problem solving attitude.
- Knowledge of current UK funds legislation.
- Candidates must have excellent English language skills, excelling in both written and oral communication with clients.
- Ability to collaborate with people at all levels.
- Operational knowledge of fund administration to ensure clear understanding of the processes involved in the Transfer Agency and Fund Accounting departments.
- Experience with Microsoft Office including excellent Excel skills is desirable.
- Waystone employees must be self-starters with strong independent motivation and the ability to thrive in an independent work environment.
Education
- Strong academic background including a Degree in Finance/Business/Economics or related field.
Relationship Manager employer: Waystone
Waystone is an exceptional employer that fosters a collaborative and dynamic work culture, where Relationship Managers play a pivotal role in nurturing client relationships and driving business growth. With a strong emphasis on employee development, Waystone offers ample opportunities for professional advancement and encourages innovative thinking, all while being situated in a vibrant location that enhances both personal and professional life. Join us to be part of a team that values your contributions and supports your journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Show your personality during interviews! We want to see the real you, so don’t just stick to rehearsed answers. Share your experiences and how they relate to the role of a Relationship Manager. Make it memorable!
✨Tip Number 3
Research the company inside out. Understand Waystone’s values, recent news, and their approach to client relationships. This will not only help you in interviews but also show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Relationship Manager role. Highlight your experience in managing client relationships and any relevant achievements that showcase your interpersonal skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our needs. Be sure to mention your understanding of the investment funds environment and your problem-solving attitude.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written English skills. Remember, we’re looking for someone who can effectively communicate with clients and colleagues alike!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining the Waystone team!
How to prepare for a job interview at Waystone
✨Know Your Clients Inside Out
Before the interview, make sure you research Waystone's clients and their business models. Understanding their needs and how you can enhance their experience will show that you're proactive and ready to build strong relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved client issues or improved client satisfaction. This will demonstrate your ability to handle challenges and your commitment to client success.
✨Master the Art of Communication
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your presentation skills and ensure you can convey your ideas effectively.
✨Be Ready to Discuss Industry Trends
Stay updated on current UK funds legislation and market trends. Being able to discuss these topics during your interview will not only showcase your knowledge but also your enthusiasm for the industry and your potential as a strategic partner for clients.
