At a Glance
- Tasks: Manage client relationships and drive profitable growth opportunities.
- Company: Join Waystone, a leader in investment fund management.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to collaborate with top executives and enhance your career.
- Why this job: Be a key player in shaping client success and driving innovation.
- Qualifications: 6+ years in investment funds, strong interpersonal skills, and a finance-related degree.
The predicted salary is between 60000 - 80000 € per year.
Reporting to the Head of Relationship Management, Asset Managers, the Relationship Manager will be an integral part of the Waystone team and will have primary responsibility for the relationship with the IMDs/clients. The RM will work collaboratively with all business units to ensure IMD/client satisfaction. The role is also responsible for facilitating change and the resulting costs and contract amendments as well as representing Waystone at external events.
Essential Duties And Responsibilities
- Manage the IMD/client portfolio through a ‘net’ perspective ensuring profitable growth opportunities minimise any portfolio loss or re-pricing.
- Maintenance of a detailed IMD/client Account Plan as the book of record to maintain history, corporate knowledge and to educate the business and maintain ongoing 18-month plan.
- Wide ranging engagement with colleagues in the ACD and across the Group.
- Continuously broaden our connectivity across the IMDs/clients’ business and across the C-suite to ensure we are viewed as a partner integral to their business model.
- Constantly explore and develop Waystone’s upsell opportunities.
- Identify x-sell opportunities for Waystone Group where the ACD has the lead relationship.
- Lead semi-annual/annual Strategic Relationship Review (SRR) process lining up executive team members from both organisations to review IMDs/clients’ strategic plans and our response.
- Co-ordinate the ‘client team’ approach ensuring full knowledge of all IMD and client initiatives and issues.
- Hands on engagement in issue resolution as part of the escalation process beyond the day to day.
- Work closely with Client Services ensuring clients expectations are fully understood.
- Work collaboratively with Key Account Managers (KAM) on KAM clients.
- Responsible for communicating relationship issues to senior management teams across Waystone and leading our response to the IMD/client.
- Provides client feedback on product functionality and future trends to senior management.
- Negotiates fee agreements within agreed profitability parameters.
- Maintenance of all critical information including Salesforce, contact management and call reports.
Experience & Personal Attributes
- Motivated with enhanced interpersonal skills, adept at building client relationships and attention to detail.
- Minimum 6 years’ experience in an investment funds environment.
- Client facing background with outstanding presentation skills and problem solving attitude.
- Knowledge of current UK funds legislation.
- Candidates must have excellent English language skills, excelling in both written and oral communication with clients.
- Ability to collaborate with people at all levels.
- Operational knowledge of fund administration to ensure clear understanding of the processes involved in the Transfer Agency and Fund Accounting departments.
- Experience with Microsoft Office including excellent Excel skills is desirable.
- Waystone employees must be self-starters with strong independent motivation and the ability to thrive in an independent work environment.
Education
- Strong academic background including a Degree in Finance/Business/Economics or related field.
Relationship Manager in London employer: Waystone
Waystone is an exceptional employer that fosters a collaborative and dynamic work culture, making it an ideal place for Relationship Managers to thrive. With a strong focus on employee growth and development, we offer extensive training opportunities and encourage innovative thinking, all while being situated in a vibrant location that promotes work-life balance. Our commitment to client satisfaction and partnership ensures that every team member plays a vital role in shaping the future of our clients' businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers or clients, let your authentic self shine through. Be engaging and approachable; after all, they’re looking for someone who can build strong relationships.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their needs and challenges so you can discuss how you can add value. Tailor your approach to show you’re not just another candidate but the right fit for their team.
✨Tip Number 4
Don’t forget to follow up! After meetings or interviews, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the role!
We think you need these skills to ace Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Relationship Manager role. Highlight your experience in managing client relationships and any relevant achievements that showcase your interpersonal skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our needs. Be sure to mention your understanding of the investment funds environment and your problem-solving attitude.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and well-structured. Use professional language but keep it friendly. We love seeing candidates who can express themselves effectively in writing!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Waystone
✨Know Your Clients Inside Out
Before the interview, make sure you research Waystone's clients and their specific needs. Understanding the IMDs and their business models will help you demonstrate how you can enhance their relationships and drive profitable growth.
✨Showcase Your Interpersonal Skills
As a Relationship Manager, your ability to build rapport is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication skills and problem-solving attitude.
✨Be Ready to Discuss Strategic Insights
Familiarise yourself with current trends in the investment funds environment and be prepared to discuss how these could impact Waystone's clients. This shows that you're not just reactive but also proactive in identifying upsell and cross-sell opportunities.
✨Demonstrate Your Organisational Skills
Since maintaining detailed account plans and managing multiple client initiatives is key, come prepared to discuss how you organise your workload. Share tools or methods you use to keep track of client interactions and ensure nothing falls through the cracks.
