Waystone in Leeds is seeking a Senior Customer Resolution Associate to deliver exceptional customer service and technical expertise in handling complaints and referrals within Transfer Agency. You will work to achieve high-quality resolutions, meet SLAs, and act as a subject‑matter expert between operations and compliance.
Planning and MI reporting will support leadership, with a collaborative approach to coaching colleagues and maintaining strong stakeholder relationships across the business.
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Senior Customer Resolution Specialist – Financial Services in Leeds employer: Waystone
Waystone is an exceptional employer that fosters a dynamic and innovative work culture, making it an ideal place for an Events Manager to thrive. With a strong emphasis on employee growth and development, Waystone offers opportunities to lead impactful global events that enhance brand awareness and client engagement, all while being part of a collaborative team dedicated to excellence. Located in a vibrant financial hub, employees benefit from a stimulating environment that encourages creativity and strategic thinking, ensuring a rewarding career path in the asset-servicing industry.
