At a Glance
- Tasks: Support the IT team by resolving incidents and requests on the helpdesk.
- Company: Waystone, a dynamic company in Leeds with a focus on IT excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Ideal for tech enthusiasts looking to kickstart their career in IT support.
- Why this job: Join a vibrant team and enhance your IT skills while helping others.
- Qualifications: Degree in IT or equivalent experience, ITIL certification, and 2 years in helpdesk.
The predicted salary is between 25000 - 32000 € per year.
Waystone in Leeds is looking for an IT Helpdesk Engineer Level 1 to support the IT team in managing service desk operations. Responsibilities include resolving incidents and requests, maintaining high customer service standards, and assisting in disaster recovery.
Candidates should possess a degree in IT or equivalent experience, ITIL certification, and a minimum of 2 years in a helpdesk role. The ideal candidate will demonstrate strong MS Office skills and have knowledge of Active Directory.
IT Support Engineer – Helpdesk Level 1 in Leeds employer: Waystone
Waystone is an exceptional employer located in Leeds, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on customer service excellence, our collaborative culture fosters innovation and teamwork, while providing comprehensive training and support for IT professionals. Join us to be part of a forward-thinking company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer – Helpdesk Level 1 in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Waystone or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common helpdesk scenarios. Think about how you would handle specific incidents or requests, and be ready to showcase your problem-solving skills. We want to see that you can keep cool under pressure!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond to help users. Remember, it's all about maintaining high standards and ensuring customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer – Helpdesk Level 1 in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and helpdesk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your ITIL certification and any hands-on experience you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Waystone. Keep it friendly and professional, and don’t forget to mention your strong customer service skills.
Show Off Your Technical Skills:Since this role involves resolving incidents and requests, make sure to highlight your technical skills, especially with MS Office and Active Directory. We love seeing candidates who can demonstrate their problem-solving abilities and technical know-how!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter in no time. Let’s get your application rolling!
How to prepare for a job interview at Waystone
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals, especially around service desk operations. Be ready to discuss your experience with incident resolution and how you've maintained high customer service standards in previous roles.
✨Show Off Your ITIL Knowledge
Since ITIL certification is a must-have, be prepared to talk about how you've applied ITIL principles in your work. Think of specific examples where you improved processes or resolved issues efficiently using these frameworks.
✨Demonstrate Your MS Office Skills
As an IT Support Engineer, you'll likely use MS Office daily. Be ready to showcase your proficiency, whether it's through discussing past projects or even demonstrating your skills if asked during the interview.
✨Familiarise Yourself with Active Directory
Active Directory knowledge is key for this role. Brush up on your understanding of user management, group policies, and permissions. Prepare to answer questions or solve hypothetical scenarios related to AD during the interview.
