At a Glance
- Tasks: Support the IT team with technical service desk management and project tasks.
- Company: Waystone, a leading asset-servicing solutions provider with over 25 years of experience.
- Benefits: Gain valuable experience in IT support and work in a dynamic environment.
- Other info: Join a collaborative team and grow your skills in a fast-paced setting.
- Why this job: Kickstart your IT career while helping clients with innovative solutions.
- Qualifications: Degree in IT or relevant experience; ITIL certification preferred.
The predicted salary is between 28000 - 35000 € per year.
About Waystone
Waystone is a leading asset‑servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.
Summary
The role of IT Helpdesk Engineer Level 1 is to support the IT team in all aspects of technical service desk management, project tasks and monitoring.
Essential Duties And Responsibilities
- Action and resolve all incidents/requests that come to the service desk queue or phone lines with the agreed service levels.
- Ensure that ticket assignments will maximise efficiency.
- Escalate tickets to the relevant level if required and request updates.
- Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow-ups.
- Proactively keep the end user updated on the current ticket status with related communications.
- Stay up to date with all relevant technology hardware and software to provide the first level of support.
- Assist in relevant and identified projects and contribute inputs where required.
- Assist in disaster recovery testing and support for any production disaster recovery incidents.
- Contribute strongly to the team in achieving the overall team objectives.
- Actively gain knowledge from more experienced team members.
- Ensure that all activities conform to the process and procedures that are in place in the IT department.
- Ensure complete compliance with internal and corporate policies.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- A degree in IT or relevant experience.
- ITIL Certified.
- General knowledge of information technology, theory, principles, and practices.
- Any technical qualifications.
Experience
- Minimum of 2 years in a helpdesk role.
- Outstanding time management, organisational skills, oral/written communication skills, critical thinking and attention to detail is required.
- Ability to interact and communicate with colleagues efficiently and effectively.
- Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions.
- Be adaptable and work as an effective member of a team.
- Work conscientiously and use own initiative.
- Be calm under pressure and manage stressful situations.
- Strong MS Office Skills.
- Strong understanding of Active Directory.
- Experience supporting WebEx and mobile devices.
- MFA experience.
IT Helpdesk Engineer - Level 1 in Leeds employer: Waystone
Waystone is an exceptional employer that fosters a collaborative and innovative work culture, providing IT Helpdesk Engineers with the opportunity to grow their skills in a dynamic environment. With a commitment to employee development and a focus on operational excellence, team members benefit from comprehensive training, exposure to cutting-edge technology, and the chance to contribute to impactful projects within the financial services sector. Located in a vibrant area, Waystone offers a supportive atmosphere where employees are encouraged to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Engineer - Level 1 in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show that you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. We know it sounds cheesy, but being comfortable with your answers will help you come across as confident and capable during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. We believe it shows your enthusiasm and professionalism, which are key traits for an IT Helpdesk Engineer.
We think you need these skills to ace IT Helpdesk Engineer - Level 1 in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Engineer role. Highlight your relevant experience, especially in helpdesk roles, and showcase your technical skills like Active Directory and MS Office. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Waystone
✨Know Your Tech
Brush up on your knowledge of IT principles and practices, especially those relevant to helpdesk roles. Be ready to discuss your experience with Active Directory, WebEx, and mobile devices, as these are key areas for the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with users in the past, especially when resolving issues or providing updates.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you successfully resolved technical issues under pressure. Be prepared to walk through your thought process during these situations, highlighting your critical thinking and attention to detail.
✨Familiarise Yourself with ITIL Practices
As ITIL certification is mentioned, make sure you understand its principles. Be ready to discuss how you’ve applied ITIL practices in your previous roles, particularly in managing ticket life cycles and ensuring compliance with processes.
