At a Glance
- Tasks: Support the IT team with technical service desk management and project tasks.
- Company: Waystone, a leading asset-servicing solutions provider with over 25 years of experience.
- Benefits: Gain hands-on experience in IT support and work in a dynamic environment.
- Other info: Opportunities for professional growth and learning from experienced team members.
- Why this job: Join a collaborative team and enhance your tech skills while making a real impact.
- Qualifications: Degree in IT or relevant experience, plus 2 years in a helpdesk role.
The predicted salary is between 30000 - 40000 € per year.
About Waystone
Waystone is a leading asset‑servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.
Summary
The role of IT Helpdesk Engineer Level 1 is to support the IT team in all aspects of technical service desk management, project tasks and monitoring.
Essential Duties And Responsibilities
- Action and resolve all incidents/requests that come to the service desk queue or phone lines with the agreed service levels.
- Ensure that ticket assignments will maximise efficiency.
- Escalate tickets to the relevant level if required and request updates.
- Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow-ups.
- Proactively keep the end user updated on the current ticket status with related communications.
- Stay up to date with all relevant technology hardware and software to provide the first level of support.
- Assist in relevant and identified projects and contribute inputs where required.
- Assist in disaster recovery testing and support for any production disaster recovery incidents.
- Contribute strongly to the team in achieving the overall team objectives.
- Actively gain knowledge from more experienced team members.
- Ensure that all activities conform to the process and procedures that are in place in the IT department.
- Ensure complete compliance with internal and corporate policies.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- A degree in IT or relevant experience.
- ITIL Certified.
- General knowledge of information technology, theory, principles, and practices.
- Any technical qualifications.
Experience
- Minimum of 2 years in a helpdesk role.
- Outstanding time management, organisational skills, oral/written communication skills, critical thinking and attention to detail is required.
- Ability to interact and communicate with colleagues efficiently and effectively.
- Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions.
- Be adaptable and work as an effective member of a team.
- Work conscientiously and use own initiative.
- Be calm under pressure and manage stressful situations.
- Strong MS Office Skills.
- Strong understanding of Active Directory.
- Experience supporting WebEx and mobile devices.
- MFA experience.
IT Helpdesk Engineer in Leeds employer: Waystone
Waystone is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for IT Helpdesk Engineers to thrive. With a commitment to employee growth, Waystone offers extensive training opportunities and encourages knowledge sharing among team members, ensuring that you are always at the forefront of technology. Located in a dynamic environment, employees benefit from a supportive atmosphere that values work-life balance and promotes professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Nail that interview prep! Research common IT Helpdesk Engineer interview questions and practice your responses. Make sure to highlight your problem-solving skills and customer service experience, as these are key for the role.
✨Tip Number 3
Show off your tech skills! If you’ve got any relevant projects or experiences, be ready to discuss them in detail. Demonstrating your hands-on knowledge of tools like Active Directory or WebEx can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals to join our team. Plus, applying directly can sometimes give you a better chance of getting noticed by recruiters.
We think you need these skills to ace IT Helpdesk Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Engineer role. Highlight your relevant experience, especially in helpdesk roles, and showcase your technical skills like Active Directory and MS Office. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Waystone
✨Know Your Tech
Brush up on your knowledge of IT principles and practices, especially those mentioned in the job description. Be ready to discuss your experience with Active Directory, WebEx, and mobile devices, as well as any relevant technical qualifications you hold.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with users in past helpdesk roles. Think about times when you had to explain complex tech issues in simple terms or keep users updated on ticket statuses.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific incidents where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking skills under pressure.
✨Team Player Mindset
Waystone values teamwork, so come ready to share experiences where you contributed to team objectives. Highlight your adaptability and willingness to learn from more experienced colleagues, showing that you're keen to grow within the team.
