At a Glance
- Tasks: Support the IT team by resolving incidents and requests on the helpdesk.
- Company: Waystone, a dynamic company in Leeds with a focus on IT excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Ideal for tech enthusiasts looking to kickstart their career in IT support.
- Why this job: Join a vibrant team and enhance your IT skills while making a difference.
- Qualifications: Degree in IT or equivalent experience, ITIL certification, and 2 years in helpdesk.
The predicted salary is between 25000 - 32000 € per year.
Waystone in Leeds is looking for an IT Helpdesk Engineer Level 1 to support the IT team in managing service desk operations. Responsibilities include resolving incidents and requests, maintaining high customer service standards, and assisting in disaster recovery.
Candidates should possess a degree in IT or equivalent experience, ITIL certification, and a minimum of 2 years in a helpdesk role. The ideal candidate will demonstrate strong MS Office skills and have knowledge of Active Directory.
IT Support Engineer – Helpdesk Level 1 employer: Waystone
Waystone is an exceptional employer located in Leeds, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on customer service excellence, our collaborative culture fosters innovation and teamwork, while providing comprehensive training and support for IT professionals. Join us to be part of a forward-thinking company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer – Helpdesk Level 1
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Waystone or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common helpdesk scenarios. Think about how you would handle specific incidents or requests, and be ready to showcase your problem-solving skills. We want to see that you can keep cool under pressure!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond to help users. Remember, it's all about maintaining high customer service standards, so let your passion shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer – Helpdesk Level 1
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and helpdesk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your ITIL certification and any hands-on experience you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Waystone. Keep it friendly and professional, and don’t forget to mention your strong customer service skills.
Showcase Your Technical Skills:Since this role involves resolving incidents and requests, make sure to highlight your technical skills, especially with MS Office and Active Directory. We love seeing candidates who can demonstrate their problem-solving abilities and technical know-how!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter in one go. Let’s get your application rolling!
How to prepare for a job interview at Waystone
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals, especially around service desk operations. Be ready to discuss your experience with incident resolution and how you've maintained customer service standards in previous roles.
✨Show Off Your ITIL Knowledge
Since ITIL certification is a must-have, be prepared to explain how you've applied ITIL principles in your work. Think of specific examples where you've improved processes or resolved issues efficiently.
✨Demonstrate Your MS Office Skills
You’ll likely be asked about your proficiency with MS Office, so have some examples ready. Whether it’s creating reports in Excel or managing schedules in Outlook, show how these skills have helped you in your previous helpdesk roles.
✨Familiarise Yourself with Active Directory
Active Directory knowledge is key for this role. Brush up on user management, group policies, and any troubleshooting you've done in the past. Being able to talk confidently about your experience will set you apart from other candidates.
