At a Glance
- Tasks: Support the IT team with technical service desk management and project tasks.
- Company: Waystone, a leading asset-servicing solutions provider with over 25 years of experience.
- Benefits: Gain hands-on experience in IT support and work in a dynamic environment.
- Other info: Opportunities for growth and learning in a fast-paced industry.
- Why this job: Join a collaborative team and enhance your tech skills while making a real impact.
- Qualifications: Degree in IT or relevant experience; ITIL certification preferred.
The predicted salary is between 30000 - 40000 € per year.
About Waystone
Waystone is a leading asset‑servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.
Summary
The role of IT Helpdesk Engineer Level 1 is to support the IT team in all aspects of technical service desk management, project tasks and monitoring.
Essential Duties And Responsibilities
- Action and resolve all incidents/requests that come to the service desk queue or phone lines with the agreed service levels.
- Ensure that ticket assignments will maximise efficiency.
- Escalate tickets to the relevant level if required and request updates.
- Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow-ups.
- Proactively keep the end user updated on the current ticket status with related communications.
- Stay up to date with all relevant technology hardware and software to provide the first level of support.
- Assist in relevant and identified projects and contribute inputs where required.
- Assist in disaster recovery testing and support for any production disaster recovery incidents.
- Contribute strongly to the team in achieving the overall team objectives.
- Actively gain knowledge from more experienced team members.
- Ensure that all activities conform to the process and procedures that are in place in the IT department.
- Ensure complete compliance with internal and corporate policies.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- A degree in IT or relevant experience.
- ITIL Certified.
- General knowledge of information technology, theory, principles, and practices.
- Any technical qualifications.
Experience
- Minimum of 2 years in a helpdesk role.
- Outstanding time management, organisational skills, oral/written communication skills, critical thinking and attention to detail is required.
- Ability to interact and communicate with colleagues efficiently and effectively.
- Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions.
- Be adaptable and work as an effective member of a team.
- Work conscientiously and use own initiative.
- Be calm under pressure and manage stressful situations.
- Strong MS Office Skills.
- Strong understanding of Active Directory.
- Experience supporting WebEx and mobile devices.
- MFA experience.
IT Helpdesk Engineer employer: Waystone
Waystone is an exceptional employer that fosters a collaborative and innovative work culture, providing IT Helpdesk Engineers with ample opportunities for professional growth and development. Located in a dynamic environment, employees benefit from a supportive team atmosphere, competitive compensation, and the chance to work with cutting-edge technology in the financial services sector, making every day both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT helpdesk roles. We suggest doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. We love seeing how candidates have tackled real-world problems, especially in tech.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Engineer role. Highlight your relevant experience, especially in helpdesk roles, and showcase your technical skills like Active Directory and MS Office. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it concise but engaging – we love a good story that shows your personality.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly. Use proper grammar and structure, and don’t forget to show your enthusiasm for helping others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value at StudySmarter!
How to prepare for a job interview at Waystone
✨Know Your Tech
Make sure you brush up on your knowledge of the latest technology hardware and software. Since the role involves providing first-level support, being familiar with tools like Active Directory, WebEx, and mobile devices will give you a solid edge.
✨Showcase Your Communication Skills
As an IT Helpdesk Engineer, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to keep users updated and manage their expectations.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions where you might need to resolve a hypothetical ticket. Think through your problem-solving process and be ready to explain how you would handle incidents while maintaining high customer service standards.
✨Highlight Teamwork and Adaptability
Waystone values collaboration, so be prepared to discuss your experience working in teams. Share examples of how you've adapted to changing situations or pressures, and how you’ve contributed to team objectives in previous roles.
