At a Glance
- Tasks: Manage client relationships and drive growth opportunities in a dynamic financial environment.
- Company: Waystone, a leading asset-servicing solutions provider with over 25 years of experience.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Opportunity to thrive in an independent work environment with strong career growth potential.
- Why this job: Join a team that values innovation and client satisfaction while making a real impact.
- Qualifications: 6+ years in investment funds, excellent communication skills, and a degree in Finance or related field.
The predicted salary is between 60000 - 80000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Waystone is a leading asset‑servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years' experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.
Reporting to the Head of Relationship Management, Asset Managers, the Relationship Manager will be an integral part of the Waystone team and will have primary responsibility for the relationship with the IMDs/clients. The RM will work collaboratively with all business units to ensure IMD/client satisfaction. The role is also responsible for facilitating change and the resulting costs and contract amendments as well as representing Waystone at external events.
Essential Duties and Responsibilities- Manage the IMD/client portfolio through a 'net' perspective ensuring profitable growth opportunities minimise any portfolio loss or re‑pricing.
- Maintenance of a detailed IMD/client Account Plan as the book of record to maintain history, corporate knowledge and to educate the business and maintain ongoing 18‑month plan.
- Wide ranging engagement with colleagues in the ACD and across the Group.
- Continuously broaden our connectivity across the IMDs/clients' business and across the C‑suite to ensure we are viewed as a partner integral to their business model.
- Constantly explore and develop Waystone's upsell opportunities.
- Identify x‑sell opportunities for Waystone Group where the ACD has the lead relationship.
- Lead semi‑annual/annual Strategic Relationship Review (SRR) process lining up executive team members from both organisations to review IMDs/clients' strategic plans and our response.
- Co‑ordinate the 'client team' approach ensuring full knowledge of all IMD and client initiatives and issues.
- Hands on engagement in issue resolution as part of the escalation process beyond the day to day.
- Work closely with Client Services ensuring clients expectations are fully understood.
- Work collaboratively with Key Account Managers (KAM) on KAM clients.
- Responsible for communicating relationship issues to senior management teams across Waystone and leading our response to the IMD/client.
- Provides client feedback on product functionality and future trends to senior management.
- Negotiates fee agreements within agreed profitability parameters.
- Maintenance of all critical information including Salesforce, contact management and call reports.
- Minimum 6 years' experience in an investment funds environment; Client facing background with outstanding presentation skills and problem solving attitude.
- Knowledge of current UK funds legislation.
- Candidates must have excellent English language skills, excelling in both written and oral communication with clients.
- Ability to collaborate with people at all levels.
- Operational knowledge of fund administration to ensure clear understanding of the processes involved in the Transfer Agency and Fund Accounting departments.
- Experience with Microsoft Office including excellent Excel skills is desirable.
- Waystone employees must be self‑starters with strong independent motivation and the ability to thrive in an independent work environment.
- Strong academic background including a Degree in Finance/Business/Economics or related field.
Relationship Manager employer: Waystone Governance Ltd.
Waystone is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With over 25 years of experience in asset servicing, employees benefit from a wealth of knowledge and opportunities to engage with industry leaders, all while enjoying a supportive environment that values inclusivity and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the finance industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Prepare for interviews by researching Waystone and its clients. Understand their business model and how you can add value as a Relationship Manager. Tailor your responses to show how your experience aligns with their needs – this will make you stand out!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Relationship Manager role. Highlight your experience in investment funds and client-facing roles, showcasing how your skills align with what we’re looking for at Waystone.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this position. Use it to demonstrate your understanding of our services and how you can contribute to our clients' success.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects your written and oral skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Waystone Governance Ltd.
✨Know Your Client Portfolio
Before the interview, make sure you thoroughly understand the IMD/client portfolio you'll be managing. Familiarise yourself with their business models and any recent news or changes in their strategies. This will help you demonstrate your proactive approach and ability to engage with clients effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved client issues in the past. Highlight your problem-solving attitude and how it has led to improved client satisfaction. This is crucial for a Relationship Manager role, as clients will want to know they can rely on you during challenging situations.
✨Demonstrate Collaborative Spirit
Since the role requires working closely with various teams, be ready to discuss how you've collaborated with colleagues in previous positions. Share specific instances where teamwork led to successful outcomes, showing that you can foster strong relationships both internally and externally.
✨Master the Art of Communication
As communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would communicate relationship issues to senior management and provide feedback on product functionality. Strong written and oral skills are essential, so consider doing mock interviews to refine your delivery.
