At a Glance
- Tasks: Manage client relationships and drive growth opportunities in a dynamic financial environment.
- Company: Waystone, a leading asset-servicing solutions provider with over 25 years of experience.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Opportunity to thrive in an independent work environment with excellent career progression.
- Why this job: Join a team that values innovation and client satisfaction while making a real impact.
- Qualifications: 6+ years in investment funds, strong interpersonal skills, and a degree in Finance or related field.
The predicted salary is between 60000 - 80000 € per year.
Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.
Reporting to the Head of Relationship Management, Asset Managers, the Relationship Manager will be an integral part of the Waystone team and will have primary responsibility for the relationship with the IMDs/clients. The RM will work collaboratively with all business units to ensure IMD/client satisfaction. The role is also responsible for facilitating change and the resulting costs and contract amendments as well as representing Waystone at external events.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Manage the IMD/client portfolio through a ‘net’ perspective ensuring profitable growth opportunities minimise any portfolio loss or re-pricing.
- Maintenance of a detailed IMD/client Account Plan as the book of record to maintain history, corporate knowledge and to educate the business and maintain ongoing 18-month plan.
- Wide ranging engagement with colleagues in the ACD and across the Group.
- Continuously broaden our connectivity across the IMDs/clients’ business and across the C-suite to ensure we are viewed as a partner integral to their business model.
- Constantly explore and develop Waystone’s upsell opportunities.
- Identify x-sell opportunities for Waystone Group where the ACD has the lead relationship.
- Lead semi-annual/annual Strategic Relationship Review (SRR) process lining up executive team members from both organisations to review IMDs/clients’ strategic plans and our response.
- Co-ordinate the ‘client team’ approach ensuring full knowledge of all IMD and client initiatives and issues.
- Hands on engagement in issue resolution as part of the escalation process beyond the day to day.
- Work closely with Client Services ensuring clients expectations are fully understood.
- Work collaboratively with Key Account Managers (KAM) on KAM clients.
- Responsible for communicating relationship issues to senior management teams across Waystone and leading our response to the IMD/client.
- Provides client feedback on product functionality and future trends to senior management.
- Negotiates fee agreements within agreed profitability parameters.
- Maintenance of all critical information including Salesforce, contact management and call reports.
- Motivated with enhanced interpersonal skills, adept at building client relationships and attention to detail.
- Minimum 6 years’ experience in an investment funds environment.
- Client facing background with outstanding presentation skills and problem solving attitude.
- Knowledge of current UK funds legislation.
- Excellent English language skills, excelling in both written and oral communication with clients.
- Ability to collaborate with people at all levels.
- Operational knowledge of fund administration to ensure clear understanding of the processes involved in the Transfer Agency and Fund Accounting departments.
- Experience with Microsoft Office including excellent Excel skills is desirable.
- Waystone employees must be self-starters with strong independent motivation and the ability to thrive in an independent work environment.
- Strong academic background including a Degree in Finance/Business/Economics or related field.
Relationship Manager in London employer: Waystone Governance Ltd.
Waystone is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their roles as Relationship Managers. With a strong focus on professional development and growth opportunities, employees are encouraged to build meaningful client relationships while benefiting from the company's extensive expertise in asset servicing. Located in a dynamic financial hub, Waystone offers a unique environment where employees can engage with industry leaders and contribute to impactful projects that drive both personal and organisational success.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with professionals in the asset management space. Don’t be shy to introduce yourself and chat about your experience; you never know who might have a lead on your dream job!
✨Tip Number 2
Leverage LinkedIn to showcase your skills and experience. Make sure your profile is up-to-date and reflects your expertise in client relationship management. Engage with relevant content and connect with potential employers or colleagues in the field.
✨Tip Number 3
Prepare for interviews by researching the company and understanding their services. Be ready to discuss how your background aligns with their needs, especially in terms of client satisfaction and relationship management. Show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of opportunities that could be just right for you. Plus, it’s a great way to show your interest in being part of the Waystone team directly.
We think you need these skills to ace Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Relationship Manager role. Highlight your experience in client-facing positions and any relevant skills that match the job description. We want to see how you can bring value to Waystone!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Waystone's mission. Remember, we love a good story that showcases your interpersonal skills.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Quantify your successes where possible, like how you improved client satisfaction or drove profitable growth. We’re all about results!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Waystone team!
How to prepare for a job interview at Waystone Governance Ltd.
✨Know Your Client Portfolio
Before the interview, make sure you thoroughly understand the IMD/client portfolio you'll be managing. Familiarise yourself with their business models, challenges, and how Waystone can add value. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Interpersonal Skills
As a Relationship Manager, your ability to build rapport is crucial. Prepare examples of how you've successfully managed client relationships in the past. Highlight your communication skills and problem-solving attitude, as these are key attributes for the role.
✨Demonstrate Industry Knowledge
Brush up on current UK funds legislation and trends in the investment funds environment. Being able to discuss these topics confidently will demonstrate your expertise and commitment to the industry, making you a more attractive candidate.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as resolving client issues or negotiating fee agreements. Think of specific instances from your experience where you successfully navigated similar challenges, and be ready to share those stories.
