At a Glance
- Tasks: Support the IT team by resolving technical issues and managing service desk tasks.
- Company: Waystone, a leader in asset-servicing solutions for financial institutions.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Other info: Opportunity to learn from experienced professionals and grow your career.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Degree in IT or relevant experience; 2 years in a helpdesk role preferred.
The predicted salary is between 30000 - 40000 € per year.
About Waystone
Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.
Summary: The role of IT Helpdesk Engineer Level 1 is to support the IT team in all aspects of technical service desk management, project tasks and monitoring.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Action and resolve all incidents/requests that come to the service desk queue or phone lines with the agreed service levels.
- Ensure that ticket assignments will maximise efficiency.
- Escalate tickets to the relevant level if required and request updates.
- Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow-ups.
- Proactively keep the end user updated on the current ticket status with related communications.
- Stay up to date with all relevant technology hardware and software to provide the first level of support.
- Assist in relevant and identified projects and contribute inputs where required.
- Assist in disaster recovery testing and support for any production disaster recovery incidents.
- Contribute strongly to the team in achieving the overall team objectives.
- Actively gain knowledge from more experienced team members.
- Ensure that all activities conform to the process and procedures that are in place in the IT department.
- Ensure complete compliance with internal and corporate policies.
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
- A degree in IT or relevant experience.
- ITIL Certified.
- General knowledge of information technology, theory, principles, and practices.
- Any technical qualifications.
Experience:
- Minimum of 2 years in a helpdesk role.
- Outstanding time management, organisational skills, oral/written communication skills, critical thinking and attention to detail is required.
- Ability to interact and communicate with colleagues efficiently and effectively.
- Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions.
- Be adaptable and work as an effective member of a team.
- Work conscientiously and use own initiative.
- Be calm under pressure and manage stressful situations.
- Strong MS Office Skills.
- Strong understanding of Active Directory.
- Experience supporting WebEx and mobile devices.
- MFA experience.
IT Helpdesk Engineer in Leeds employer: Waystone Governance Ltd.
Waystone is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for IT Helpdesk Engineers to thrive. With a commitment to employee growth, Waystone offers extensive training opportunities and encourages knowledge sharing among team members, ensuring that you are always at the forefront of technology. Located in a dynamic financial hub, employees benefit from a vibrant environment that supports both personal and professional development, alongside competitive benefits that enhance work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Helpdesk Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common helpdesk questions and even role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills during the interview! We want to see how you tackle issues on the spot, so think of examples from your past experience where you resolved tricky situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Helpdesk Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Engineer role. Highlight your relevant experience, especially in helpdesk roles, and showcase your technical skills like Active Directory and MS Office. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs at Waystone. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Waystone Governance Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the latest technology hardware and software. Since the role involves providing first-level support, being able to discuss common issues and solutions confidently will impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to provide excellent customer service. Think about times when you resolved a tricky issue or communicated effectively with users. This is crucial for the IT Helpdesk Engineer role, so make it a focal point in your responses.
✨Demonstrate Team Spirit
Waystone values teamwork, so be ready to talk about how you've contributed to team objectives in the past. Share experiences where you collaborated with colleagues or learned from more experienced team members to show you're a team player.
✨Stay Calm Under Pressure
Since the job can involve high-pressure situations, prepare to discuss how you handle stress and tight deadlines. Share specific strategies you use to stay calm and make intelligent decisions when things get hectic.
