At a Glance
- Tasks: Manage exhibitor relations and ensure a seamless event experience from planning to delivery.
- Company: Join a leading events company known for its dynamic exhibitions and consumer events.
- Benefits: Enjoy hybrid working, employee assistance programmes, and potential contract extension.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
- Why this job: Be the go-to person for exhibitors and make their event journey unforgettable.
- Qualifications: Experience in events, strong customer service skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an organised, proactive and customer-focused Exhibitor Relations Executive to play a key role in delivering an exceptional customer experience across a portfolio of leading exhibitions and consumer events. Acting as the primary point of contact for exhibitors: retailers and International rights holders. You will guide participants through every stage of their event journey, ensuring seamless planning and successful onsite delivery.
The role requires attendance at all portfolio events, including build-up, live event and breakdown periods, with occasional travel to venue and planning meetings.
Usual Location & Hours of Work:
- Monday 0900 – 1700: Office based, Richmond London
- Tuesday – Friday 0900 – 1700: Home based
- Onsite at events, hours as required by the event
Hybrid working arrangement
Employee assistance programme
Position Details: Initial 12 month fixed term contract with potential to extend
Reports To: Exhibition Director / Event Director
Key Responsibilities
- Exhibitor (Retailer / International Rights Centre) Management
- Pre-show
- Allocation of tables
- Creation of all communications relating to planning and participation
- Managing all enquiries
- Set up and running of panel count spreadsheet including audits, reviews and submission of final figures
- Review sales anomaly list and ensure all additional requests are identified and added to the orders
- On-Site
- Check setup and stand numbers
- Dedicated single point of contact
- Creation of on-site communications
- Post Show
- Check-in with exhibitors and feedback request
- Outline next steps for following year applications or upgrade opportunities
- Recommend changes to ensure a more efficient and better experience for exhibitors at future shows
- Undertake additional duties and projects as reasonably required to support the successful delivery of the event.
What We’re Looking For
- Previous experience in exhibitions, events, conferences or live event delivery
- Strong customer service and stakeholder management skills
- Passionate about delivering exceptional customer experiences
- Excellent written communication and attention to detail
- Ability to manage multiple projects and deadlines simultaneously
- Highly organised with strong administrative skills
- Comfortable working independently and taking ownership of tasks
- Strong Microsoft Office skills, particularly Excel
- Experience managing customer communications and enquiries
- Willingness to travel and work onsite during event build and live days
- Experience working with exhibitors, sponsors, retailers or trade show participants
- Knowledge of event management systems such as Salesforce, Smartsheet or similar platforms
- Experience in consumer events, exhibitions or trade fairs
- Understanding of floorplans, space allocation and exhibitor operations
- Familiarity with RX or large-scale exhibition environments
Personal Attributes
- Customer-centric and relationship focused
- Proactive and solution oriented
- Adaptable and flexible
- Positive and collaborative
- Strong sense of ownership and accountability
Success Measures
- Respond to participant enquiries within agreed SLA
- Achieve participant satisfaction scores above target
- Deliver space allocations and planning milestones on time
- Minimise onsite escalations and operational issues
This role would suit someone who has previously worked as an Exhibitor Services Manager, Event Coordinator, Customer Success Manager, Exhibitor Relations Manager, Operations Coordinator or Account Manager within exhibitions, conferences or live events.
Exhibitor Relations Executive (Events) in London employer: Ways & Means Events
Join a dynamic team in Richmond, London, where your role as an Exhibitor Relations Executive will be pivotal in creating exceptional experiences for exhibitors at leading events. With a hybrid working arrangement and a strong focus on employee growth, you will benefit from a supportive work culture that values proactive communication and collaboration. Our commitment to your professional development, alongside an employee assistance programme, ensures that you thrive both personally and professionally in this exciting environment.
