At a Glance
- Tasks: Manage exhibitor relations and ensure a seamless event experience from planning to delivery.
- Company: Join a leading events company known for its dynamic exhibitions and consumer events.
- Benefits: Enjoy hybrid working, competitive salary, and an employee assistance programme.
- Other info: Opportunity for career growth in a vibrant and collaborative environment.
- Why this job: Be the key contact for exhibitors and make their event journey exceptional.
- Qualifications: Experience in events or exhibitions with strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an organised, proactive and customer-focused Exhibitor Relations Executive to play a key role in delivering an exceptional customer experience across a portfolio of leading exhibitions and consumer events. Acting as the primary point of contact for exhibitors: retailers and International rights holders, you will guide participants through every stage of their event journey, ensuring seamless planning and successful onsite delivery.
The role requires attendance at all portfolio events, including build-up, live event and breakdown periods, with occasional travel to venue and planning meetings.
Usual Location & Hours of Work:
- Monday 0900 – 1700: Office based, Richmond London
- Tuesday – Friday 0900 – 1700: Home based
- Onsite at events, hours as required by the event
Hybrid working arrangement
Employee assistance programme
Position Details: Initial 12 month fixed term contract with potential to extend
Reports To: Exhibition Director / Event Director
Key Responsibilities:
- Exhibitor (Retailer / International Rights Centre) Management
- Pre-show
- Allocation of tables
- Creation of all communications relating to planning and participation
- Managing all enquiries
- Set up and running of panel count spreadsheet including audits, reviews and submission of final figures
- Review sales anomaly list and ensure all additional requests are identified and added to the orders
- On-Site
- Check setup and stand numbers
- Dedicated single point of contact
- Creation of on-site communications
- Post Show
- Check-in with exhibitors and feedback request
- Outline next steps for following year applications or upgrade opportunities
- Recommend changes to ensure a more efficient and better experience for exhibitors at future shows
- Undertake additional duties and projects as reasonably required to support the successful delivery of the event.
What We’re Looking For:
- Previous experience in exhibitions, events, conferences or live event delivery
- Strong customer service and stakeholder management skills
- Passionate about delivering exceptional customer experiences
- Excellent written communication and attention to detail
- Ability to manage multiple projects and deadlines simultaneously
- Highly organised with strong administrative skills
- Comfortable working independently and taking ownership of tasks
- Strong Microsoft Office skills, particularly Excel
- Experience managing customer communications and enquiries
- Willingness to travel and work onsite during event build and live days
- Experience working with exhibitors, sponsors, retailers or trade show participants
- Knowledge of event management systems such as Salesforce, Smartsheet or similar platforms
- Experience in consumer events, exhibitions or trade fairs
- Understanding of floorplans, space allocation and exhibitor operations
- Familiarity with RX or large-scale exhibition environments
Personal Attributes:
- Customer-centric and relationship focused
- Proactive and solution oriented
- Adaptable and flexible
- Positive and collaborative
- Strong sense of ownership and accountability
Success Measures:
- Respond to participant enquiries within agreed SLA
- Achieve participant satisfaction scores above target
- Deliver space allocations and planning milestones on time
- Minimise onsite escalations and operational issues
This role would suit someone who has previously worked as an Exhibitor Services Manager, Event Coordinator, Customer Success Manager, Exhibitor Relations Manager, Operations Coordinator or Account Manager within exhibitions, conferences or live events.
Exhibitor Relations Executive (Events) employer: Ways & Means Events
Join a dynamic team in Richmond, London, where your role as an Exhibitor Relations Executive will be pivotal in creating exceptional experiences for exhibitors at leading events. With a hybrid working arrangement and a strong focus on employee growth, you will benefit from a supportive work culture that values proactive communication and collaboration. Enjoy the opportunity to develop your skills in a vibrant environment while contributing to the success of high-profile exhibitions.
StudySmarter Expert Advice🤫
We think this is how you could land Exhibitor Relations Executive (Events)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ways & Means Events. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ways & Means Events before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Exhibitor Relations Executive (Events)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ways & Means Events:Your cover letter is your chance to shine! Tell us why you want to work at Ways & Means Events specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ways & Means Events!
How to prepare for a job interview at Ways & Means Events
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
