Demand Operations Manager

Requirements

• Experience: Bachelor’s degree plus 5+ years of experience in operations management, urban planning, consulting, or logistics, with a focus on demand-side optimization or fleet management.
• Urban Complexity: Proven track record of managing operations across highly regulated, high-density urban environments or European metropolitan markets.
• Stakeholder Navigation: Exceptional ability to negotiate, consult, and build consensus with rigid regulatory frameworks, municipal bodies (like TfL), or local council stakeholders.
• Analytical Proficiency: Strong ability to leverage data visualization tools (Tableau, Looker) and data signals to drive localized operational outcomes.
• Communication: Exceptional verbal and written communication skills, with the clarity required to bridge technical engineering capabilities with public-sector requirements.
• Safety-First, Local-First Philosophy: A steadfast commitment to safety-centric fleet orchestration that prioritises the unique safety profiles of London pedestrians, cyclists, and iconic black cabs.
• (Desirable) UK/London Market Expertise: Deep understanding of London’s transit ecosystem, traffic management acts, and micro-mobility trends.
• (Desirable) Industry Background: Experience in Ride-sharing, Autonomous Vehicles (AV), or high-growth TNC/logistics industries operating within the UK.
• (Desirable) Urban Diplomacy & Public Policy: Background in urban design, transit planning, or public affairs with a focus on mitigating community impact in historic or space-constrained cities.
• (Desirable) Large-Scale Event Logistics: Proven ability to manage high-stakes transport logistics for major city-wide events or high-capacity venues.
• (Desirable) Data Analytics Mastery: Advanced proficiency in SQL and spatial data analysis to monitor market health and map complex demand patterns.

What the job involves

• In this hybrid role, you will report to a UK Ops Lead.
• Rider Experience & Multimodal Integration: Monitor, mitigate, and respond to service quality issues. Optimise demand matching around major demand clusters to position Waymo as a seamless first/last-mile transit partner.
• Strategic Pre-positioning & Congestion Zones: Utilise internal systems and forecasting tools to oversee fleet staging, ensuring vehicles are positioned to meet real-time rider demand and minimise wait times across diverse territories.
• PUDO Performance & Red Routes: Own the end-to-end Pickup and Drop-off experience. Analyse performance data to eliminate friction points at complex curbsides, ensuring strict compliance with London's 'Red Routes', bus lanes, and borough-specific parking restrictions.
• High-Traffic Event Management: Lead operational planning for high-profile UK events (e.g., premier football matches, concerts at Wembley/O2 Arena, Wimbledon), creating specialised staging and pickup-drop-off strategies that respect local council mandates.
• Borough & Stakeholder Collaboration: Partner with internal teams (Product, Public Affairs, Mapping) to translate the physical reality of London's diverse boroughs into technical product capabilities.
• Community Integration & Risk Mitigation: Partner with Marketing and Public Affairs to build trusted relationships with TfL, local emergency services, and community groups, proactively de-risking operational friction.