At a Glance
- Tasks: Be the friendly face for customers, scheduling appointments and ensuring vehicle repairs are smooth.
- Company: Waylands Automotive, a leading Volvo dealership with a focus on customer service.
- Benefits: Competitive salary, bonus potential, 31 days holiday, and career progression opportunities.
- Other info: Enjoy a supportive work environment with training and employee benefits.
- Why this job: Join a dynamic team where your customer service skills can shine and make a difference.
- Qualifications: Great communication skills and a full UK driving licence; experience in customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Do you excel at customer service? If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for a Service Advisor for our Volvo dealership in Swindon. This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair.
Your responsibilities will include:
- Greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time.
About You:
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours And Benefits:
- Set rota that includes some Saturday mornings (approx. 45 hours per week).
- Basic of £30k plus department bonus with an OTE of £40k.
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
Automotive Service Advisor in Swindon employer: Waylands
At Waylands Automotive, we pride ourselves on fostering a supportive and dynamic work environment where our Service Advisors can thrive. Located in Swindon, we offer competitive salaries, generous holiday allowances, and a commitment to employee development through training and career progression opportunities. Join us to be part of a team that values exceptional customer service and provides a rewarding experience for both employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Waylands. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Waylands before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Waylands:Your cover letter is your chance to shine! Tell us why you want to work at Waylands specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Waylands!
How to prepare for a job interview at Waylands
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
