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- Tasks: Be the friendly face of our service team, helping customers with their vehicle needs.
- Company: Join Waylands Kia, a family-owned car dealer with a strong reputation for quality service.
- Benefits: Enjoy a competitive salary, generous holiday, and opportunities for training and career growth.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
- Other info: Flexible hours and a chance to work with a diverse team in a dynamic setting.
The predicted salary is between 21600 - 36000 ÂŁ per year.
Do you excel at customer service? If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for a Temporary Service Advisor to provide maternity cover at our Kia franchise at Reading on a fixed term contract. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include:
- Greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time.
About You
You’ll be an active listener and excellent communicator. You’ll adopt a positive attitude with all customers. You’ll take ownership of the role and make it your own. You’ll get job satisfaction from providing an outstanding service to our customers. You’ll be comfortable working to deadlines. You’ll have a full UK driving licence. If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours And Benefits
- 8:30am-18:00pm Mon-Fri, Saturday 8:00am-13:00pm on a rota basis (1 in 4).
- Basic of ÂŁ30k plus department bonus scheme.
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
- Life insurance 3x salary.
Why Waylands?
Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work. We like to grow our own talent. We love promoting people and offer a range of development and training opportunities. We recruit talent over experience. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.
Temporary Service Advisor in Reading employer: Waylands
Contact Detail:
Waylands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Service Advisor in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waylands Kia. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your customer service skills! Since this role is all about communication, think of examples from your past experiences where you've excelled at helping customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Temporary Service Advisor in Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re a great fit for the Temporary Service Advisor role.
Tailor Your Application: Take a moment to customise your application for us at Waylands Kia. Mention our values and how they resonate with you. This shows us you’ve done your homework and are genuinely interested in joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Waylands
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about how you would handle different customer scenarios, especially in a car service context. Being able to demonstrate your understanding of customer needs and how to address them will show that you're a great fit for the role.
✨Familiarise Yourself with the Company
Do a bit of research on Waylands Automotive and their values. Understanding their commitment to customer service and their reputation in the industry will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Responding thoughtfully will demonstrate your communication skills and ability to connect with customers, which is crucial for a Service Advisor role.
