At a Glance
- Tasks: Be the friendly face for customers, scheduling appointments and ensuring their vehicle needs are met.
- Company: Join Waylands Automotive, a growing motor retail group with a vibrant culture.
- Benefits: Earn up to £40,800 OTE, enjoy 31 days holiday, and access training opportunities.
- Other info: We promote from within and value diverse backgrounds to strengthen our team.
- Why this job: Make a real difference in customer service while working in a dynamic automotive environment.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 34000 - 43000 £ per year.
Do you excel at customer service? If so, you could be just who we at Waylands Automotive are looking for! We’re currently looking for a Service Advisor for our MG dealership in Oxford. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales. This role is to act as the liaison between our customers and service technicians, and be the face of the business when customers come in for service and repair.
Your responsibilities will include:
- Greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return customers.
- Using online bookings, phone calls, and in‑person interactions to schedule and book appointments, vehicle drop‑offs, and vehicle pick‑ups with customers, using our in‑hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses and ensuring that vehicles will be ready for customers on time.
About You:
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours and Benefits:
- 8:00 am–18:00 pm Mon‑Fri and Saturday 8:00 am–13:00 pm on a rota basis (45 hrs pw).
- OTE of up to £40,800.
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
- Life insurance 3× salary.
We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.
Automotive Service Advisor in Oxford employer: Waylands
Waylands Automotive is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Located in Oxford, our dealership provides a supportive environment with opportunities for training and career progression, alongside competitive benefits such as a generous holiday allowance and a contributory pension scheme. We value diversity and are committed to promoting talent from within, making it a rewarding place for those looking to grow their careers in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waylands Automotive. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the business. Think about scenarios where you’ve provided excellent service and be ready to share those stories. It’s all about showing how you can connect with customers and solve their problems.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Waylands Automotive in style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Automotive Service Advisor in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and positive attitude.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention how your skills align with the responsibilities listed in the job description, like scheduling appointments and liaising with technicians.
Be Yourself:We’re looking for genuine people who can connect with our customers. Let your personality shine through in your application. Share what makes you passionate about customer service and why you’d love to work with us at Waylands Automotive.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Waylands
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role is all about maintaining positive relationships.
✨Familiarise Yourself with Automotive Terms
Brush up on basic automotive terminology and common vehicle issues. This will help you communicate effectively with both customers and technicians, showing that you understand the industry and can bridge the gap between them.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Show that you can summarise what the interviewer says and ask relevant questions. This is crucial for a Service Advisor, as understanding customer needs is key to providing excellent service.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about their training programmes or how they support career progression, which aligns with their values.
